Erwin Fejeran, Jr.
San Leandro,CA
Summary
Hardworking and passionate professional with strong organizational skills eager to secure entry-level Accounting position. Ready to help team achieve company goals. Offers strong background in customer relations and communication
Overview
9
9
years of professional experience
Work History
Workplace Experience Coordinator
CBRE
San Francisco, CA
01.2024 - Current
- Provided coordination and support for delivery of workplace services like Concierge, Reception, Conference Room Management.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained awareness of the workspace. Submitted janitorial and maintenance work orders as needed and/or connect with appropriate partners to address issues.
- Responded to customer requests and complaints with accurate and thorough information according to specific requests.
Grove Experience Leader
The Grove SF
San Francisco, CA
02.2018 - 12.2023
- Addressed 100s of customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Social Media Manager/Member Experience Specialist
Tempo
06.2021 - 10.2022
- Moderated social media content on Facebook (~8k members) and Instagram (~75k followers) to optimize user engagement
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Identified areas of opportunity to craft and execute experiments and present data-driven recommendations that drove customer acquisition, engagement, and retention
- Collaborated with advertising, production, online marketing and management teams to develop and implement advanced automation strategies and optimization solutions across app and web campaigns.
- Evaluated monthly performance statistics and used data to inform future strategies
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Typesetter
Academia.edu
03.2021 - 10.2021
- Worked collectively with other teams to reach deadlines and meet customer expectations.
- Generated 100s of prepress proofs daily in digital or other formats to approximate appearance of final printed piece.
- Compared digital and physical customer files to identify and address discrepancies such as fonts, graphics or and layouts.
- Assessed customer files for missing information in fonts and graphics.
Executive Assistant
International Distributors Inc.
12.2015 - 01.2018
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
Customer Service Associate
Bank Of Guam
05.2015 - 05.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
Education
BBA - Accounting And Finance
University of San Francisco
San Francisco, CASkills
- Client Relationships
- Accounting and bookkeeping
- Payment Processing
- Report Analysis
- Advanced MS Office Suite Proficiency
- Meticulous Attention To Detail
- Management Experience
- Excellent Verbal and Written Communication
- Data Entry
- Correspondence Writing
Timeline
Workplace Experience Coordinator
CBRE
01.2024 - Current
Social Media Manager/Member Experience Specialist
Tempo
06.2021 - 10.2022
Typesetter
Academia.edu
03.2021 - 10.2021
Grove Experience Leader
The Grove SF
02.2018 - 12.2023
Executive Assistant
International Distributors Inc.
12.2015 - 01.2018
Customer Service Associate
Bank Of Guam
05.2015 - 05.2016
BBA - Accounting And Finance
University of San Francisco
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