Erwin Hernandez
Las Vegas,NV
Summary
Dedicated individual with over 10 years of experience and excellent issue and conflict resolution skills. Bilingual and knowledgeable in various skills, with a strong background in retail sales, technology, merchandising, and customer service support. High-energy Store Manager with a proven track record of setting and enforcing consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-building skills, combined with an organized nature and sound judgment, maximize team efficiency. Results-driven approach to retail management consistently exceeds company sales goals by leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies, and engaging with customers to promote loyalty and drive sales.
Overview
19
19
years of professional experience
Work History
Store Manager
Rent-A-Center
09.2019 - Current
- Managed all aspects of day to day operations
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Submitted orders for new inventory.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
Assistant Store Manager
Rent-A-Center
05.2015 - Current
- Mentor team on effective reselling and cross-selling techniques
- Processed
- Efficiently addressed customer issues to ensure quick and successful resolution
- Marked clearance products with updated price tags
- Offered exceptional customer service to differentiate and promote company brand
- Created strategies to develop and expand existing customer sales
- Worked as team member to provide highest level of service to customers.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Customer Retention Specialist
Cox Solutions Store
01.2013 - 02.2015
- Compiled all calls and interactions into computer data system
- Performed customer negotiations to reach fair conclusion for both business and customer
- Guaranteed positive customer experiences and resolved all customer complaints
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates
- Answered customers' questions and addressed problems and complaints in person and via phone.
Assistant Manager
Budget car rental
02.2011 - 11.2012
- Worked as a team member to provide the highest level of service to customers
- Performed assigned projects and completed checklists in an efficient and accurate manner
- Educated customers on product and service offerings
- Built and maintained effective relationships with peers and upper management.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Supervisor
Walmart
01.2008 - 02.2010
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Photo Lab Supervisor
Walgreen's Pharmacy
04.2006 - 01.2008
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Kept accurate and detailed records of personnel progress and productivity.
Education
GED -
Hollywood High School
Skills
- Retail Management (10 years)
- Problem Anticipation and Resolution
- Recruiting and Hiring
- Work Planning and Prioritization
- Management Experience
- Store Management Experience
- Profit & Loss
- Training and development Client-focused
- Quick learner Computer proficient
- Operations management Sales
- Verbal and written communication Strong communication skills
- Issue resolution Detail-oriented
- Team leadership
- Store operations
- Customer relations
- Training and mentoring
- POS systems operations
- Team building
- Leadership development
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Rent-A-Center
09.2019 - Current
Assistant Store Manager
Rent-A-Center
05.2015 - Current
Customer Retention Specialist
Cox Solutions Store
01.2013 - 02.2015
Assistant Manager
Budget car rental
02.2011 - 11.2012
Supervisor
Walmart
01.2008 - 02.2010
Photo Lab Supervisor
Walgreen's Pharmacy
04.2006 - 01.2008
GED -
Hollywood High School
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