Erwin Lazaro

Fraud Detection and Prevention Specialist is a valued member of a cohesive team focused on protecting the credit union's assets by researching, detecting and analyzing fraud patterns for all transactional channels to ensure risk mitigation strategies remain effective.

Key responsibilities include:

• Detecting patterns within data sets
• leveraging artificial intelligence and machine learning while being alert to indicators or potential risk.
• An ideal incumbent that can work independently, think critically and make data-driven recommendations for asset protection.
• Work with data from manual reports and other vendor solutions to generate alerts focused on transaction analysis and detection.
• Monitor trends in account activity to recommend new account parameters or adjustment to existing account parameters.
• Assist in the writing and updating of procedures as needed.
• Make recommendations and assist in the implementation of adjustments to tool parameters or development in line with dynamic threats.
• Review and analyze transactions and accounts to detect fraudulent or unauthorized activity.
• Leverage data to research, detect, and analyze fraud patterns for all transactional channels.
• Identify opportunities to reduce fraud losses based on initial indicators.
• Review Alloy alert to detect online banking threats to the credit union and member account takeovers (Prevention).
• Conduct link analysis on accounts received from Investigators and Fraud Analysts.
• Assist with projects directly related to the department.
• Specialize in Fraud Protection with the use of Verafin or Fraud Detection with the use of manual reports.

• Applies analytical skills to review complicated fraud investigations that may involve check fraud, new account fraud, debit and credit card fraud, teller transactions, identity theft, elderly exploitation, and consumer loan application fraud; while following Credit Union policies, procedures and regulatory requirements
• Determine if the activity reviewed presents a potential fraud threat and if a Suspicious Activity Report (SAR) should be filed
• Actively listens while conducting victim and suspect interviews
• Obtain and examine evidence, exhibits, images, internal documents, public records and work with law enforcement, to make a sound decision
• Prepares and files police reports when necessary
• Assuming responsibility for escalated member's queries, resolving complicated escalated issues via phone calls, chats, or emails
• Effectively displaying the highest care for member data confidentiality, security, and privacy by detecting possible fraudulent activity and taking proactive steps to protect their accounts
• High level of attention to detail; Review, monitor, and analyze daily and monthly data reports to identify fraud trends and patterns
• Trained in BSA/AML compliance and understanding my role in maintaining an effective BSA/AML compliance program
• Strong understanding of OFAC regulatory requirements
• Auditing SAR reports for my peers and management
• Participated in group discussions with team members to develop new ways to combat fraud
• Negotiated with responsible parties to arrange fraud recovery losses
• Successfully collaborates with a diverse group of coworkers and other departments to meet deadlines

• Makes and receives a high volume of telephone inquiries and processes various account transactions in a prompt, courteous and professional manner
• Creates and nurtures a bond of trust to promote the Credit Union as the member's financial institution
• Inputs, reviews and approves consumer loan requests originated via the phone and the internet, as lending authority allows
• Provides prompt, accurate, efficient and professional service regarding loan requests, with the utmost concern of confidentiality, security and privacy of member data

• Temporary Operations Manager/ Point of contact
• Motivates and manages individual/team performance
• Responsible for call monitoring, coaching, and monitoring schedule adherence
• Analyzes areas of opportunity to develop, document, and implement employee action plans to drive KPI (Key Performance Indicators)
• Effectively communicates corporate and business expectations to all team members, as well as participate in corporate client calibrations
• Handles escalated calls, takes/makes calls in order to maintain program level subject matter expertise
• Responsible for team's payroll