Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
28
28
years of professional experience
3
3
years of post-secondary education
Work History
Legal Case Assistant
Pierce and Sherear
01.2018 - 03.2025
Answer phone calls, write Messages, transfer calls and take intakes from clients and schedule appointments to see lawyers.
Enter data from courts and opposing counsels into a computer, and prepare legal folder and buckets.
Communicated pertinent information to clients via phone, email, and mail.
Assisted attorneys with reviewing and organizing witness reports.
Researched statutes, decisions, legal articles, and codes.
Tax Preparer
Samaritan House
02.2012 - 12.2017
Prepared tax returns, extensions, tax planning calculations, and write-ups for low income individuals
Offered clients recommendations to reduce tax liabilities.
Completed and filed returns with tax departments at local, state, and federal levels.
Maintained complete records of client tax returns and supporting documentation in secured areas.
Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
Maintained compliance by adhering to current tax laws and regulations.
Facilitated communication between Hispanic clients and tax authorities.
FedEx Courier
FedEx Express
06.1997 - 11.2010
Safely loaded items into delivery vehicle to minimize damage while in transit.
Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Followed company policies and procedures during shift.
Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Drove safely at all times to avoid accidents and harm.
Maximized processes by managing delivery schedules and prioritizing based on urgency.
Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
Delivered packages to customer doorsteps and business offices.
Loaded and unloaded packages onto delivery vehicles for proper storage and handling.