Erwin M'bassidje
Gaithersburg,MD
Summary
Self-motivated Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. Reliable business professional with experience in project management and process improvement. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure Executive Personnel and Administration positions. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Personnel and Administrator Specialist
United States Air Force Reserve
08.2019 - Current
- Primary goal is to support the Airmen, Officers, and Commander of the Squadron in personal and military endeavors
- Knowledgeable in countless AFI (Air Force Instructions) and policies to best assist squadron personnel as well as review and modify to keep up with current Air Force and Department of Defense guidelines
- Aid personnel and family members in deployments
- Manages member classified information as well as confidential programs and software
- Provides Commander with varied custom reports and systems whilst also using various MS Office apps
- Assist with financial inquiries and processed member schedules and military orders for pay
- Manages and allocates funding for member travel and missions
- In charge of training newcomers and helping in transitioning personnel in their duties, and within their respective software systems
- Oversees and organizes different charitable and squadron fundings activities, for the whole 445th Airlift Wing
- Supervises 70 members of the OSS and helps with their day-to-day endeavors
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Additional duty is to help with programs and software troubleshoot, set-up desktops and computers.
Kroger Clicklist Lead
Kroger
12.2018 - 01.2020
- Picked, stored, and delivered customer item orders
- Ability to pay attention to details and perform duties in a fast-paced and intense environment
- Understood the system and provide the best assistance and customer service to consumers
- Supervised and trained clerks in their responsibilities and duties
- Knowledgeable in the corresponding programs and systems used daily and thus was able to troubleshoot and repair.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and maximizing efficiency.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Performed key tasks to promote inviting grocery store appearance.
Sports Direct Floor Sales Assistant
Sports Direct
01.2017 - 05.2018
- Assisted customers with their purchases, proactively contributed to store performance by maximizing sale opportunities
- Met and exceeded customer and managerial expectations
- Maintained store standards in all areas of the shop floor and stockrooms
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Gathered and prepared sales materials in preparation for sales meetings.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
Education
Bachelor of Science - Computer Science
Wright State University
Fairborn, OH08.2025
High School Diploma -
Altwood Church of England School
Maidenhead, United Kingdom08.2018
Skills
- Fast Learner
- Highly Dependable
- Verbal and Written Communication
- Bilingual in French
- Military decision-making
- Employee Supervision
- New Employee Orientations
- Project Coordination
- Executive Support
- Information Management
- Documentation and Reporting
- Risk Management
- Data Entry
- Troubleshooting
Languages
French
Full Professional
Security Clearance
- Secret Clearance
Proficiencies
- Troubleshooting Windows Applications
- MS Office Applications
- Telephone and Email Etiquette
- Troubleshoot Computer Hardware and Software
Timeline
Personnel and Administrator Specialist
United States Air Force Reserve
08.2019 - Current
Kroger Clicklist Lead
Kroger
12.2018 - 01.2020
Sports Direct Floor Sales Assistant
Sports Direct
01.2017 - 05.2018
Bachelor of Science - Computer Science
Wright State University
High School Diploma -
Altwood Church of England School
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