Erwin Roche
Silver Springs
Summary
Dynamic professional with experience at Jack in the Box, excelling in team management and customer service. Proven ability to enhance operational efficiency through effective inventory control and complaint resolution. Skilled in facility upkeep and public safety, ensuring a positive experience for all stakeholders while maintaining high standards of quality and compliance.
Positive and energetic personality with strong passion for outdoor environments. Possesses foundational knowledge in environmental conservation and public safety, along with skills in customer service and basic maintenance. Dedicated to enhancing visitor experiences and preserving natural resources.
Overview
2
2
years of professional experience
Work History
Park Aide
Nevada State Parks
04.2025 - 09.2025
- Assisted in maintaining cleanliness and safety of park facilities.
- Supported park visitors by providing information on amenities and activities.
- Learned proper use of landscaping tools for park maintenance tasks.
- Monitored park conditions, reporting issues to supervisors promptly.
- Assist Rangers/Maintenance Staff with Day to Day problems.
- Handled cash, credit, and returns while ensuring accurate balance at end of shift.
- Conducted routine vehicle inspections to identify maintenance needs and ensure safety compliance.
- Performed preventive maintenance tasks, including oil changes, tire rotations, and brake inspections.
- Monitored park areas to ensure safety and compliance with regulations.
- Conducted routine inspections of trails and facilities for maintenance needs.
Team Leader Manager
Jack in the Box
06.2023 - 05.2025
- Oversaw team operations to ensure adherence to order times and quality standards.
- Supervised daily restaurant operations, ensuring compliance with health and safety regulations.
- Managed staff schedules, optimizing workforce efficiency and coverage during peak hours.
- Trained and mentored new employees, fostering a collaborative team environment.
- Implemented inventory management system, reducing waste and improving stock accuracy.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved complex customer issues, ensuring timely solutions and maintaining positive relationships.
Education
No Degree - Physics
University of Nevada, Reno
Reno, NV06-2028
High School Diploma -
Silver Stage High School
Silver Springs, NV06-2024
Skills
- Facility upkeep
- Outdoor leadership
- Public safety
- Waste management
- Customer service
- Customer complaint resolution
- Cash management
- Payment collection
- Team management
- Inventory control and record keeping
- Customer engagement
- Availability
Timeline
Park Aide
Nevada State Parks
04.2025 - 09.2025
Team Leader Manager
Jack in the Box
06.2023 - 05.2025
No Degree - Physics
University of Nevada, Reno
High School Diploma -
Silver Stage High School
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