Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Erwin Van Den Eynden

Erwin Van Den Eynden

Huntington Beach,California

Work Preference

Job Search Status

Networking only

Desired Job Title

Sr. OSP EngineerSr. Engineer Network TranslationsTechnical Support LeadSite LeadTechnical Analyst

Work Type

Full Time

Location Preference

HybridRemote
Location: Huntington Beach, California
Open to relocation: No

Salary Range

120000/yr - 200000/yr

Important To Me

Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company Retreats401k matchStock Options / Equity / Profit Sharing

Summary

Telecommunications professional with expertise in planning, scheduling, and managing system changes. Demonstrates strong organizational skills and resourcefulness, ensuring high-quality outcomes. Proven ability to lead projects efficiently while maintaining a focus on operational excellence.

Overview

34
34
years of professional experience

Work History

Sr. OSP Engineer

Verizon
Irvine, California
01.2018 - Current
  • Planned, designed, and managed construction and maintenance of Verizon's external fiber optic network, enhancing service delivery and connectivity.
  • Oversaw fiber optic cable installation, ensuring compliance with regulations and standards, thus safeguarding infrastructure integrity.
  • Managed vendors, contractors, and stakeholders for timely project delivery within budget.
  • Led engineering initiatives to develop and implement solutions across multiple projects.
  • Coordinated project activities with contractors, developers, municipalities, and consultants to streamline processes and facilitate timely project completion.
  • Handled purchasing and inventory management as OSP material SME for multiple counties.
  • Conducted site surveys to evaluate feasibility for new installations and optimize layouts.
  • Collaborated with local authorities to maintain regulatory compliance and stakeholder engagement.

Sr. Engineer Network Translations

Verizon
Irvine CA - Bellevue WA
01.2001 - 12.2017
  • Configured complex call routing systems to enhance transport initiatives and support mobile switching projects.
  • Tested and implemented network application upgrades, including VoIP installations on the IMS networks.
  • Executed new features including Ubicell, TRFO, premium voicemail, and circuit-to-packet conversions to enhance service offerings.
  • Managed area code overlays and splits to optimize network efficiency.
  • Supported regions during switch cutovers, cell site activations, and market integrations.
  • Integrated switches while maintaining databases for dial plans and feature codes to improve overall performance.
  • Directed vendors to build databases for switches and call routing according to established standards.
  • Identified cost efficiencies and worked to reduce capital expenses by determining and building the most cost effective call routes
  • Provided technical expertise above Network Repair Bureau, addressing network issues and trouble tickets.
  • Mandate and project support on call routing and testing activities for various projects spanning from the local/regional level all the way up to the national level e.g. Enhanced 911 Services. Supportive of VZB/VZT Initiatives and Synergies e.g., national 8YY, 611 & 411 programs,T-Mobile, Sprint, AT&T and Level 3 direct connects.

Technical Support Lead

AirTouch Cellular
Irvine, California
06.1996 - 12.2000
  • Led technical support team in resolving customer inquiries and issues.
  • Trained staff on new software tools and troubleshooting techniques.
  • Managed ticketing system for tracking customer support requests efficiently.
  • Developed ever changing training materials for onboarding new hires.
  • Determined causes of network issues by troubleshooting using testing software and equipment.
  • Documented technical procedures for both internal staff and customer service representatives.

Retention Specialist- Key Accounts

PacTel Cellular
Irvine, California
02.1992 - 05.1996
  • Developed and executed customer retention strategies to strengthen loyalty among highest value customers.
  • Assisted Key-Customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
  • Analyzed customer feedback and developed new techniques to ensure customer retention.
  • Analyzed customer feedback to improve service offerings.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Compiled and presented detailed reports on customer feedback and retention metrics to inform management decisions.
  • Collaborated with cross-functional teams to create innovative solutions aimed at reducing churn rate.
  • Mentored junior retention specialists, sharing knowledge and best practices to enhance team performance.
  • Worked closely with our inside sales team members to ensure successful onboarding of new customers.

Education

BBA - International Business Management

European University
Antwerp, Belgium
06-1991

Skills

  • Network design
  • Fiber optic installation
  • Site surveys
  • Project management
  • Construction management
  • Regulatory compliance
  • Vendor management

Languages

English
Native language
Dutch
Intermediate (B1)
B1

Timeline

Sr. OSP Engineer

Verizon
01.2018 - Current

Sr. Engineer Network Translations

Verizon
01.2001 - 12.2017

Technical Support Lead

AirTouch Cellular
06.1996 - 12.2000

Retention Specialist- Key Accounts

PacTel Cellular
02.1992 - 05.1996

BBA - International Business Management

European University

Similar Profiles

CREATE PROFILE
Erwin Van Den Eynden