Erwin Manansala
Oxon Hill,MD
Summary
Combined management, sales and marketing experience in the retail and customer service industry. Have deep industry knowledge and has the ability to perform at the highest level under pressure. Very strong work ethic and exceptional attention to detail.
Overview
14
14
years of professional experience
Work History
Brand Ambassador
Independent Contractor
01.2018 - Current
- Communicated product information with confidence and educated consumers about brands.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Developed and executed promotional campaigns to drive brand awareness and sales.
- Reviewed and implemented new company initiatives and executed product activations.
- Established and maintained positive relationships with customers.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Hosted cocktail events to increase brand awareness, establish relationship with prospective clients and maintain good relationship with our partners.
- Represented some of biggest international brands such as Jordan Brand, Indeed, Google and Nintendo.
Operations Manager
Kate Spade New York
04.2023 - 02.2025
- Drives productivity and profitability through staff development, goal attainment, and by ensuring compliance with all KSNY standards.
- Defined clear targets and objectives and communicated to team members through pre shift touch base, goal setting and role playing.
- Assisted the Store Leader with maintaining payroll budget by managing schedule and making necessary adjustments based on business needs.
- Monitored, maintained, and enforced company policies and procedures with a focus on loss prevention to protect the company’s inventory and assets; conduct self audits.
- Facilitated the store's physical inventory and implemented loss prevention strategies, significantly reducing shrink.
- Accurately managed the processing of all POS transactions to maintain the integrity of the inventory.
- Maintain the store's organizational and cleanliness standards by implementing best practices and procedures.
- Collaborated with other managers to develop store initiatives aimed at improving overall performance across all departments and maximize profit.
Barista
Starbucks Coffee
01.2019 - 07.2021
- Provided legendary Starbucks Experience for all customers by providing prompt and positive customer service.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Followed exact recipes for mixing and preparing beverage and food items.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Department Manager
H&M Hennes & Mauritz
11.2012 - 01.2019
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced process bottlenecks by training and coaching employees on company best practices, procedures, and performance strategies.
- Assigned to bridge gaps and mediate between store management and sales advisors.
- Floated in stores within our district to help turn around stores that were mismanaged or needed help.
- Led small team to clear 1,500 unprocessed totes within 1 week.
- Was part of team that ranked number 1 in logistic compliance in country and was model store for best practices.
Shift Manager
Dogtopia
01.2011 - 01.2012
- Work closely with store manager on day to day store operations including opening and closing routines and trains entire team on proper store procedures, security and safety.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained and mentored new employees to maximize team performance.
- Effectively dealt with angry and irate clients and turned them into loyal customers.
- Promoted multiple times within 14 months and scored 98%-100% on all job promotion exams.
Education
Bachelor of Science - Commerce
Centro Escolar University
PhilippinesSkills
- Customer Relations
- Store Operations
- Training and Mentoring
- Team Leadership
- Recruiting and Hiring
- Business Acumen
- Sales and Marketing
- Strategic Thinking
- Inventory Management
- Documentation and Reporting
- Relationship Management
- Visual Merchandising
Timeline
Operations Manager
Kate Spade New York
04.2023 - 02.2025
Barista
Starbucks Coffee
01.2019 - 07.2021
Brand Ambassador
Independent Contractor
01.2018 - Current
Department Manager
H&M Hennes & Mauritz
11.2012 - 01.2019
Shift Manager
Dogtopia
01.2011 - 01.2012
Bachelor of Science - Commerce
Centro Escolar University
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