Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Eryanna Finney

Macon,GA

Summary

Highly motivated and detail-oriented professional with a strong background in customer service and sales. Skilled in effectively assisting customers, problem-solving, and delivering outstanding service. Proven track record of meeting and exceeding sales targets. Seeking a challenging position where I can utilize my skills and contribute to improving

Overview

4
4
years of professional experience

Work History

Technical Customer Service Representative

ADT Security
Macon, GA
03.2024 - Current
  • Developed strategies for increasing customer satisfaction levels.
  • Continually updated skillset by attending training sessions led by experienced professionals.
  • Tracked progress on open cases, escalating more complex issues when appropriate.
  • Suggested improvements based on observed trends in customer interactions.
  • Resolved customer inquiries in a timely manner, ensuring customer satisfaction.
  • Assisted customers in troubleshooting hardware and software issues.
  • Monitored incoming support tickets, responding quickly when needed.
  • Identified customer needs and provided appropriate solutions.
  • Managed multiple tasks simultaneously while maintaining a high level of accuracy.
  • Maintained knowledge of current products and services, as well as industry trends.
  • Attended weekly meetings with team members to discuss best practices for providing excellent customer service.
  • Created detailed documentation for each customer interaction to maintain accurate records of service provided.
  • Conducted regular follow-up calls with customers to ensure their satisfaction with service provided.
  • Developed an understanding of customer needs by actively listening to their requests and communicating solutions effectively.
  • Provided technical assistance to customers over the phone and through email.
  • Answered customer questions regarding system functionality and usage.
  • Performed system testing with customers to ensure proper functioning of applications and systems.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.

CNA

Piedmont Hospital (PRN)
Macon, GA
02.2021 - 01.2024
  • Reported changes in patient conditions to registered nurse or physician.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Provided emotional support to family members during difficult times.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Documented patient care services by charting in designated areas.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Answered patient call signals and signal lights to determine patients' needs.

Technology Advisor/Media Specialist

Concentrix(Apple)
Jasonville, FL
05.2022 - 10.2023
  • Provided technical advice and support to customers regarding the installation and operation of computer hardware, software, networks, and peripherals.
  • Established and maintained strong client relationships through exceptional problem-solving and technical support.
  • Handle customers via inbound calls
  • Assist customers using a call flow guide to answer questions and solve problems
  • Track, document, and retrieve information in databases
  • Invest in our customers’ success by offering additional products and/or services
  • Be detail-oriented when it comes to sales of products and services
  • Offer additional products and/or services with every sale

Patient Care Coordinator

CVS/caremark
MACON , GA
01.2020 - 03.2022
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
  • Facilitated communication between patients and healthcare teams, acting as a primary point of contact.

Education

Nursing Science

Middle Georgia State University
Macon, GA
04-2027

Southwest High School
Macon, GA
05-2019

Skills

  • Schematic Interpretation
  • Remote Support
  • Escalation management
  • Service Schedule Coordination
  • Data Recovery
  • Account Administration
  • Customer Support
  • Technical Support
  • Troubleshooting
  • Help Desk Support

References

References available upon request.

Timeline

Technical Customer Service Representative

ADT Security
03.2024 - Current

Technology Advisor/Media Specialist

Concentrix(Apple)
05.2022 - 10.2023

CNA

Piedmont Hospital (PRN)
02.2021 - 01.2024

Patient Care Coordinator

CVS/caremark
01.2020 - 03.2022

Nursing Science

Middle Georgia State University

Southwest High School

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Eryanna Finney