Eryc Palomares
PHARR
Summary
Adept Medical Technologist with a proven track record at South Texas Health System, enhancing patient care through meticulous laboratory testing and analysis. Skilled in microbiology, Blood Bank, Hematology, Coagulation, Urinalysis, Chemistry and critical thinking, I streamlined specimen processing, significantly improving test turnaround times. My bilingual abilities and teamwork have consistently boosted diagnostic accuracy and patient satisfaction.
Scientific Medical Technologist with 21 years of training and experience in laboratory environments that optimize patient safety with minimal medical or health care errors. Demonstrated to perform laboratory tests and procedures to assist physicians in diagnosing, monitoring, treating and preventing disease. Consistently employs methodical approaches to analyze results, establish procedures and use computers and specialized instruments for accurate and precise testing.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Medical Technologist
South Texas Health System
08.2007 - 02.2025
- Contributed to the overall success of the laboratory by maintaining a positive attitude and demonstrating strong teamwork skills in daily interactions with peers.
- Followed laboratory protocols for specimen processing, analysis, and results reporting.
- Analyzed laboratory findings to check accuracy of results.
- Enhanced patient care by accurately performing and interpreting laboratory tests in hematology, chemistry, microbiology, and blood bank departments.
- Completed specimen collection and analysis while complying with OSHA, Universal Precautions, and quality assurance policies.
- Operated, calibrated, and maintained sophisticated instruments and equipment to facilitate quality laboratory and patient care operations.
- Input medical tests and clinical results data into computer using CERNER for storage and retrieval.
- Improved laboratory's response to pandemic-related challenges by adapting testing procedures and protocols swiftly.
- Streamlined specimen processing, significantly reducing turnaround times for critical tests.
- Enhanced patient diagnosis accuracy by conducting and analyzing complex laboratory tests.
- Collected and studied blood samples to determine number of cells, morphology, blood group and blood type.
- Identified and troubleshot technical issues related to laboratory procedures.
- Prepared reports to document laboratory results and findings.
- Evaluated and interpreted laboratory results to determine diagnoses.
- Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
Medical Laboratory Technologist
Biocom Clinical Laboratories
11.2004 - 09.2007
- Facilitated smooth laboratory operations through proactive troubleshooting and maintenance of sophisticated equipment.
- Maintained a safe work environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Reduced sample contamination risks by adhering to strict protocols in the preparation and handling of specimens.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
- Increased diagnostic accuracy through meticulous attention to detail during testing procedures and data analysis.
- Boosted patient satisfaction by providing timely and accurate results, contributing to better-informed treatment plans.
- Aided clinicians in diagnosing rare conditions through precise execution of specialized tests upon request.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Prepared reagents and solutions, making readily available during testing for convenience.
- Utilized various medical laboratory equipment to conduct tests and analyses.
- Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
- Completed comprehensive diagnostic testing of blood, urine and other body fluids.
- Enforced quality control protocols to maintain accuracy of test results.
Bilingual CSR
Penncro Associates Inc.
06.2002 - 09.2002
- Served as a valuable resource for new hires, sharing best practices for navigating cross-cultural interactions successfully within a CSR role.
- Delivered outstanding service by adapting communication styles according to each client''s cultural preferences and language requirements.
- Streamlined communication for non-English speaking customers, offering seamless assistance and support.
- Participated in ongoing training sessions to stay current on industry trends and developments, ensuring optimal performance as a Bilingual CSR.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries in both English and Spanish.
- Maintained thorough knowledge of company policies, procedures, and offerings to confidently address questions from diverse clientele in both languages.
Customer Support Specialist
Convergys
11.1999 - 09.2000
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Reduced call handle time, allowing for more customer inquiries to be resolved each day.
- Elevated customer support experience by adopting customer-first approach in all interactions.
- Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
- Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
Library Student Assistant
Pharr Memorial Library
03.1998 - 12.1998
- Organized returned books and materials and assisted with shelving.
- Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
- Assisted library staff with clerical duties to help lighten workload.
- Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.
- Checked out and checked in items using library computer system.
Education
Bachelor of Science - Clinical Laboratory Science
The University of Texas-Pan American
Edinburg, TX12-2004
Bachelor of Science - Biology
The University of Texas-Pan American
Edinburg, TX12-2001
Skills
- Quality control
- Quality control management
- Fluent bilingualism
- Lab equipment maintenance
- Diagnostic testing
- Laboratory safety protocols
- Clinical chemistry analysis
- Laboratory equipment maintenance
- Test documentation
- Laboratory techniques
- Toxicology screening
- Specimen processing
- Digital recordkeeping
- Data interpretation
- Instrumentation calibration
- Instrument Calibration
- Policy compliance
- Urinalysis processing
- Hematology proficiency
- Molecular diagnostics
- Serology testing
- Microbiology expertise
- Enzyme immunoassays
- Virology detection
- Immunology
- Slide preparation
- Results troubleshooting
- Laboratory organization
- Laboratory reporting
- Decision-making
- Lab test analysis
- Microscopic techniques
- Critical thinking
- Safety procedures
- Blood sample testing
- Material staining
Certification
- Medical Laboratory Scientist (MLS) - American Society for Clinical Pathology (ASCP).
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Technologist
South Texas Health System
08.2007 - 02.2025
Medical Laboratory Technologist
Biocom Clinical Laboratories
11.2004 - 09.2007
Bilingual CSR
Penncro Associates Inc.
06.2002 - 09.2002
Customer Support Specialist
Convergys
11.1999 - 09.2000
Library Student Assistant
Pharr Memorial Library
03.1998 - 12.1998
- Medical Laboratory Scientist (MLS) - American Society for Clinical Pathology (ASCP).
Bachelor of Science - Clinical Laboratory Science
The University of Texas-Pan American
Bachelor of Science - Biology
The University of Texas-Pan American
Similar Profiles
Luis MunizLuis Muniz
Housekeeper at South Texas Health SystemHousekeeper at South Texas Health System
Rosalina RicaplazaRosalina Ricaplaza
Trauma Analyst at South Texas Health SystemTrauma Analyst at South Texas Health System
Kevin SanchezKevin Sanchez
Dietary Aide at South Texas Health SystemDietary Aide at South Texas Health System