Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Work Preference
Quote
Interests
Timeline
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Eryca SPENCE-PIERRITZ

Eryca SPENCE-PIERRITZ

Daytona Beach

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Healthinsurance.com
01.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Publix
11.2014 - 01.2023
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.

Education

Associate of Science - Sports Medicine

Keiser University
Daytona Beach, FL
06-2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Conflict resolution
  • Follow-up skills
  • Customer relationship management (CRM)
  • Customer education
  • Assertiveness
  • Staff education and training

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • Licensed Health Insurance 2-20 - Renewed April 2025.
  • Certified Outbound Specialist -Healthinsurance.com.
  • Certified Inbound Specialist, - Healthinsuance.com
  • Certified [Escalations Specialist, - Healthinsuance.com

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offPaid sick leave

Quote

The best way out is always through.
Robert Frost

Interests

Reading

Family time

Timeline

Customer Service Representative

Healthinsurance.com
01.2023 - Current

Publix
11.2014 - 01.2023

Associate of Science - Sports Medicine

Keiser University

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