Erycka N. Griffin
Austin,TX
Summary
Highly motivated Customer service associate with 3+ years of customer service experience. Positive attitude when collaborating with others. Great communication skills, reliable worker that completes tasks in a timely manner. Able to work in a team environment with little oversight Works well under pressure. Excellent time management and problem-solving skills. Highly skilled in oral and written communication, active listening and analytical with attention to detail. Enhances customer service experiences with a positive attitude and active listening to understand customer needs and provide solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TTEC
12.2021 - Current
- Works inbound customer service line. Assisting customers with open application for scholarship and student loan programs.
- Collaborates with other departments on any open cases.
- Updates the system with all proper paperwork and legal documentation.
- Assist customers with navigating the online portal and password resets to online system.
- Handles calls in a professional and timely manner keeping up with the high call volume.
- Educates applicants on program qualifications and guideline requirements.
Personal Nanny
Omojola Residence
Phoenix , AZ
07.2019 - 10.2021
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Cared for two young children (6 months and 2 years old), providing a safe, supportive, and stimulating environment that promoted their overall development.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Involved children in caring for household pets and chores.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Led indoor and outdoor activities to entertain and occupy children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Established and maintained safe play environment for children.
- Encouraged children to be understanding and patient with others.
- Assisted with light housekeeping duties as well as running errands.
Customer Service Cashier
Macy's
10.2017 - 01.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
El Cajon Valley High School
1035 E Madison Ave, El Cajon, CA 9202107.2017
Skills
- Handled sales, receipts, & cash
- Dedication
- Time Management
- Dependability
- Knowledge of Microsoft Suite
- Self-Motivation
- IOS software Microsoft
- Salesforce
- Calm and Professional Under Pressure
- Research
- Typing Proficiency
- Proofreading
- Active Listening
Affiliations
Humanitarian Organizations
Mercy Ambassador Assistant, Phoenix International Christian Church | Phoenix, AZ |
August 13, 2021 - January 9, 2023
Food And Clothing Drive - Coordinated our monthly food and clothing drive that helps programs like Tumbleweed to help our struggling youth in surrounding areas and make sure they have food and clothing.
- Blood Drive - Assisted with our quarterly blood drive that is affiliated with the Red Cross organization, specifically with pre-check in and helping fellow donors locate which rooms they would be donating in and we not only met our goal of 20 pint of blood but exceeded it by 30 pints and had 31 participants.
- St. Mary’s Food Bank - Helped to pack over 2,100 food boxes in 2 hours for financially struggling senior citizens in the Phoenix area.
Kids Kingdom Coordinator/ Worker, Phoenix International Christian Church | Phoenix, AZ |
September 5, 2021 - Current
- Coordinated and co-led children's Sunday school classes within a church setting, ensuring teachers had necessary resources and support to deliver engaging and spiritually enriching content to students of various ages.
- Kids Kingdom Worker (Co- Teacher)Assisted in teaching and guiding children of various ages in Sunday school, supporting their spiritual growth and development. Collaborated with lead teachers to plan and implement engaging lessons, fostering a nurturing and fun environment for kids to learn about faith.
Certification
Certifications
- CPR and Basic First Aid certified for adults, children, and infants.
Timeline
Customer Service Representative
TTEC
12.2021 - Current
Personal Nanny
Omojola Residence
07.2019 - 10.2021
Customer Service Cashier
Macy's
10.2017 - 01.2018
El Cajon Valley High School