Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Eryk Martinez

Summary

Dynamic professional with extensive experience in store operations management at Cash Store, excelling in customer service and loan processing. Bilingual communicator skilled in team collaboration and inventory management, consistently enhancing customer satisfaction and operational efficiency. Proven ability to handle cash accurately while maintaining security protocols in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Cash Store
Fort Worth, TX
05.2023 - Current
  • Managed opening and closing procedures for store operations as required.
  • Handled customer interactions, phone calls, and financial transactions efficiently.
  • Greeted every customer at Welcome Center with a friendly demeanor.
  • Educated customers on all product offerings to enhance understanding.
  • Processed loan applications and executed loan disbursements promptly.
  • Maintained and safeguarded customer records with attention to detail.
  • Conducted collection and courtesy calls while educating customers on available options.
  • Traveled between stores to assist with operational tasks and errands.
  • Ensured compliance with all safety regulations throughout the store premises.

Armed Security Officer

Sundance Square
Fort Worth, TX
09.2022 - 04.2023
  • Conducted patrols on foot and by bike throughout downtown property.
  • Inspected all buildings for security breaches and addressed issues promptly.
  • Managed interactions with homeless individuals and intoxicated persons to maintain safety.
  • Utilized strong communication skills to liaise with colleagues, law enforcement, and clients regarding security concerns.
  • Maintained knowledge of access points, fire pumps, fire panels, and emergency exits across properties.
  • Operated radio equipment effectively to ensure clear communication during incidents.
  • Demonstrated mental alertness and situational awareness in high-pressure environments.
  • Applied technical skills to monitor and utilize alarm systems efficiently.

Sales Associate/Automotive Technician/Assistant Manager

Drivers Edge Complete Tire & Automotive
Fort Worth, TX
12.2021 - 09.2022
  • Opened and closed store as required, managing cash handling and securing funds.
  • Ensured proper storage of cash register and iPad in safe upon closing.
  • Interacted professionally with customers to address vehicle-related issues.
  • Provided assistance to customers with vehicle needs and advice both inside and outside.
  • Performed entry-level technician duties, including oil changes, battery replacements, tire installations, and state inspections.
  • Managed store operations by counting cash and ordering parts as necessary.
  • Documented customer concerns and inspected vehicles to identify service needs based on history.
  • Greeted customers courteously, adhering to standardized service techniques in person and via phone.

Automotive Technician

Walmart
Fort Worth, TX
10.2019 - 12.2021
  • Performed battery installations and tire services, including installations, wheel balancing, and flat repairs.
  • Executed full-service oil changes on common vehicle makes and models.
  • Maintained operations in various weather conditions to ensure service continuity.
  • Assisted customers in identifying needs and recommended Walmart products to enhance satisfaction.
  • Communicated effectively in English and Spanish to assist diverse clientele.
  • Supported team members during slower periods by stocking shelves and assisting with cashier duties.
  • Managed tire inventory by checking in new arrivals and processing customer orders.
  • Provided prompt service in a fast-paced environment while maintaining high-quality standards.

Warehouse Associate/Assistant Team Leader

M&M Merchandisers
Fort Worth, TX
09.2016 - 08.2019
  • Organized and stocked light to heavy items in designated bins using ladder or cherry picker.
  • Pulled various orders, from small to heavy, for packing and shipping.
  • Processed showroom orders for customers, ensuring timely fulfillment of pre-orders.
  • Packed items efficiently, accommodating a range of box sizes for shipment.
  • Loaded packaged goods into UPS trucks for on-time deliveries.
  • Disposed of large trash and cut down unnecessary boxes, organizing waste for pickup.
  • Verified accuracy of pulled items to ensure correct packing for shipments.
  • Utilized wireless scanner technology to retrieve and confirm order accuracy.
  • Operated forklifts to transport materials across the warehouse efficiently.

Education

Diploma -

Skills

  • Bilingual communication
  • Typing proficiency
  • Team collaboration
  • Organizational skills
  • Computer literacy
  • Time management
  • Customer service excellence
  • Store operations management
  • Loan processing
  • Customer education
  • Cash handling accuracy
  • Security protocols
  • Inventory management
  • Attention to detail

Certification

Driver's License

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Assistant Store Manager

Cash Store
05.2023 - Current

Armed Security Officer

Sundance Square
09.2022 - 04.2023

Sales Associate/Automotive Technician/Assistant Manager

Drivers Edge Complete Tire & Automotive
12.2021 - 09.2022

Automotive Technician

Walmart
10.2019 - 12.2021

Warehouse Associate/Assistant Team Leader

M&M Merchandisers
09.2016 - 08.2019

Diploma -

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Eryk Martinez