Eryka Coats
Murrayville,IL
Summary
Professional healthcare provider prepared for role, bringing strong clinical skills in urgent care and patient management. Demonstrates high capacity for effective team collaboration and adaptability to changing needs. Skilled in patient assessment, emergency response, and medical documentation, with strong emphasis on delivering results and ensuring optimal patient outcomes. Reliable and focused on maintaining high standards in fast-paced environments.
Urgent care nursing professional with a proven track record in delivering patient-centered care in high-pressure settings. Known for strong team collaboration and ability to adapt to fast-changing clinical demands. Proficient in triage, patient education, and emergency response, ensuring reliable and flexible support for all healthcare needs.
Overview
25
25
years of professional experience
Work History
Urgent Care Registered Nurse
SIU Medicine
07.2024 - Current
- Liaised with physicians on discharge plans and created outpatient instructions for patients not admitted to hospital.
- Managed patients with multiple chronic health conditions, acute episodes of care, and behavioral health challenges while promoting and supporting prevention and wellness.
- Reduced wait times by implementing effective time management strategies and multitasking abilities in a high-stress environment.
- Streamlined the triage process to prioritize urgent cases and allocate resources effectively for optimal patient outcomes.
- Ensured accurate documentation for each patient visit, maintaining thorough records of medical history, vital signs, and treatment outcomes.
- Facilitated seamless transitions between healthcare providers through comprehensive hand-off reports detailing current status, treatment progress, and ongoing care needs.
- Enhanced patient care by efficiently assessing, diagnosing, and treating urgent medical conditions.
- Educated patients on proper aftercare procedures, potential complications, and necessary follow-up appointments to promote long-term health and recovery.
- Demonstrated adaptability in fast-paced settings by effectively managing multiple responsibilities concurrently while maintaining high standards of patient care.
- Provided lifesaving interventions during critical situations, stabilizing patients until transfer to appropriate hospital departments or discharge from the facility.
- Administered medications accurately as prescribed by physicians while monitoring for adverse reactions or interactions among multiple prescriptions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Supported family members during difficult healthcare decisions by providing education on available treatment options and offering emotional support when needed.
- Served as a liaison between physicians, patients, and families to facilitate communication and ensure understanding of complex medical information or treatment plans.
- Prevented infection through diligent attention to sterile techniques when performing wound care, IV insertions, and other invasive procedures.
- Managed patients with multiple chronic health conditions, acute episodes of care and behavioral health challenges while promoting and supporting prevention and wellness.
- Conducted telephone triage to patient, family and significant others using nursing judgment according to protocol.
- Expedited treatment plans by collaborating with interdisciplinary healthcare teams to develop and implement individualized patient care strategies.
- Training new nurses, offering guidance on best practices for patient care and fostering professional growth within the field.
Clinic Registered Nurse
Siu School Of Medicine
04.2025 - 06.2025
- Developed strong therapeutic relationships with patients through empathy, cultural sensitivity, and open communication channels that foster trust.
- Facilitated continuity of care by effectively communicating with primary healthcare providers regarding pertinent clinical findings and collaborating on optimal treatment strategies.
- Enhanced the efficiency of the clinic by coordinating with multidisciplinary teams, streamlining workflows, and optimizing resource allocation.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed physical, emotional, social, and spiritual needs of each patient.
- Promoted a safe and secure environment for patients, staff, and visitors by adhering to infection control protocols and maintaining an organized workspace.
- Improved patient outcomes by providing compassionate and comprehensive care to diverse populations in a clinic setting.
- Mentored new nursing staff members by sharing best practices for efficient patient care delivery while upholding high standards for professionalism within the clinic environment.
- Provided education to patients on health promotion strategies such as lifestyle modifications, medication adherence, self-care techniques, and disease management principles.
- Increased patient satisfaction with care received by actively listening to concerns, providing clear explanations about treatment plans, and addressing questions promptly.
- Educated patients, families and caregivers about conditions and treatments.
- Advocated for patients'' rights ensuring their autonomy was respected during decision-making processes related to their healthcare trajectory.
Registered Nurse Trainee
SIU Medicine
11.2023 - 04.2024
- Enhanced patient care by conducting thorough assessments and developing individualized care plans.
- Evaluated patients'' progress regularly, adjusting care plans as needed to continually meet their evolving healthcare needs.
- Managed time effectively amid high-volume workloads, prioritizing tasks based on urgency while maintaining attention to detail for accurate record-keeping and reporting purposes.
- Safeguarded patients'' well-being by strictly adhering to infection control protocols and maintaining a safe clinical environment.
- Facilitated smooth transitions of care within the healthcare team through clear communication and detailed documentation.
- Supported patients'' emotional needs by offering empathetic listening services, reducing anxiety levels during challenging health experiences.
- Conducted comprehensive patient education sessions to promote self-care management and disease prevention strategies.
Health Technician
SIU Medicine
02.2023 - 11.2023
- Provided support in emergency situations, ensuring timely and effective patient care.
- Streamlined appointment scheduling process to reduce wait times and improve overall clinic workflow.
- Reduced stress for patients and families with proactive communication and care coordination.
- Trained new health technicians, sharing best practices for optimal job performance and patient care outcomes.
- Assessed patient vital signs regularly, alerting appropriate staff members of any abnormalities or concerning changes.
IT Test Manager
Blue Cross and Blue Shield IL, TX, NM, OK, MT
09.2000 - 12.2020
- Collaborated with cross-functional teams in refining user stories and acceptance criteria for better test case design.
- Implemented configuration management best practices to maintain consistent test environments across various stages of development cycles.
- Conducted performance evaluations for team members to identify strengths, weaknesses, and opportunities for growth.
- Improved software quality by implementing comprehensive test strategies and plans for IT projects.
- Boosted software security by conducting vulnerability assessments and penetration tests throughout the development lifecycle.
- Increased customer satisfaction by validating that product requirements were met before release to production environments.
- Enhanced test coverage by utilizing risk-based testing approaches and prioritizing high-impact areas during the planning phase.
- Mentored junior testers in developing essential skills, including analytical thinking, problem-solving, and effective communication techniques.
- Managed vendor relationships for outsourced testing services, ensuring high-quality deliverables within budget constraints.
- Streamlined communication between development and QA teams, expediting issue resolution and ensuring seamless collaboration.
- Facilitated knowledge sharing among team members via organizing workshops and creating documentation for testing methodologies, tools, and techniques.
- Mitigated risks associated with system changes through rigorous regression testing efforts.
- Ensured timely project delivery by closely monitoring progress, identifying bottlenecks, and taking corrective actions as needed.
- Optimized test execution time through the implementation of automation frameworks and scripts.
- Enhanced team efficiency with regular training sessions on testing tools, techniques, and best practices.
- Contributed to continuous improvement initiatives by identifying areas of improvement in testing processes and methodologies.
- Established robust reporting mechanisms to provide regular updates on test status, coverage, and risk areas to stakeholders.
- Reduced defect count by conducting thorough root cause analysis and implementing preventive measures.
- Reviewed bug reports and error logs, translating data into digestible reports for senior leadership personnel.
- Defined testing and acceptance strategies and determined quality assurance benchmarks.
- Coordinated with off-site staff to verify correct use of test procedures and confirm accurate reporting.
- Maintained bug reporting system for logged faults, delegating issues to development personnel for remediation.
- Updated ongoing testing procedures for software to account for changes resulting from post-release patches.
- Tested pre-release Claim Processing modifications to reduce possibility of end users experiencing crashes or bugs.
- Mastered several software testing programs.
- Edited software documentation to increase accuracy and reduce occurrences of user error due to confusing content.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Documented testing procedures for developers and future testing use.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Developed and maintained defect databases for known issues.
- Advised developers on problems with databases, performance and other issues.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Incorporated delivery requirements into planning of testing schedules.
Education
Bachelor of Science - Nursing
Southern Illinois University, Edwardsville
Edwardsville, IL05-2026
Skills
- Basic life support
- Vital signs monitoring
- Compassionate care
- IV insertion
- Health promotion
- Pediatric care
- Geriatric care
- Emergency management
- Critical thinking
- Medication administration
- Patient management
- Patient intake
- Patient assessment
- Injection administration
- Splinting
- Phlebotomy sample collection
- EHR documentation
- Skin disinfection
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Medication and IV administration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Compassionate and caring
- Multitasking Abilities
- Reliability
- Excellent communication
- Strong clinical judgment
- Direct patient care
- CPR certification
- Organizational skills
- Active listening
- Adaptability and flexibility
- Creative problem solving
- Decision-making
- Dementia care
- Patient and family advocacy
- Patient care assessment
- Certified in CPR/AED
COMMUNICATION
I have received several recognitions from clinical instructors and nursing mentors for exceptional patient assessments, patient care, and patient education.
LEADERSHIP
I received recognition from my instructors for asking excellent questions during lectures. Classmates sought me out to help them understand lectures and clinical issues they encountered during clinical.
Timeline
Clinic Registered Nurse
Siu School Of Medicine
04.2025 - 06.2025
Urgent Care Registered Nurse
SIU Medicine
07.2024 - Current
Registered Nurse Trainee
SIU Medicine
11.2023 - 04.2024
Health Technician
SIU Medicine
02.2023 - 11.2023
IT Test Manager
Blue Cross and Blue Shield IL, TX, NM, OK, MT
09.2000 - 12.2020
Bachelor of Science - Nursing
Southern Illinois University, Edwardsville
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