Learning
Eryka Greenlow
Lancaster,CA
Summary
Driven by a passion for helping others, equipped with strong organizational and communication skills, and eager to learn and grow in a supportive environment. Demonstrates a dedicated approach to understanding and addressing needs, with the ability to quickly adapt to new information and procedures. Prepared to apply and further develop problem-solving and interpersonal skills in a case management role. Experienced in client assessment and resource coordination within a community support setting, to transition into a new field. Proven ability to manage caseloads and maintain detailed documentation while providing compassionate support. Ready to leverage these transferable skills in a new professional opportunity
Overview
6
6
years of professional experience
Work History
Receptionist
JVS-SoCal
Palmdale, CA
08.2024 - Current
- Developed and maintained digital records to enhance information retrieval
- Assisted clients with inquiries, showcasing strong interpersonal skills
- Implemented effective communications strategies to streamline office process
- Document interactions with clients according to agency protocols and ensure timely and accurate data entry
- Participates as a member of a multidisciplinary team to develop release plans and provide the necessary resources for clients
- Confirmed appointments, communicated with clients, and updated client records.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Stock Associates
Burlington Coat Factory
Lancaster, CA
10.2020 - 10.2021
- Efficiently restocked shelves to maintain product availability for customers
- Worked with team members to optimize stockroom organization, reducing retrieval time
- Monitored inventory levels and communicated needs to management
- Provided guidance to customers in meeting their needs when inventory is scarce and providing them with other alternatives
- Worked with sales associates with providing them assistance when sales team requires staffing
Customer Services Representative
Ross Dress for Less
Lancaster, CA
04.2019 - 10.2020
- Delivered outstanding customer service that improved overall customer satisfaction ratings
- Managed inquiries effectively, leading to a reduction in customer complaints
- Contributed to a positive shopping environment through friendly and positive interactions
- Familiarized myself with the products in the store to assist customer when questioned on the locations of items
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Los Angeles Siatech
Los Angeles, CA 10.2014 - 04.2015
Skills
Office administration
Data entry proficiency
Appointment scheduling
Organization and multitasking
File management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Developing new skills
Writing
Timeline
Receptionist
JVS-SoCal
08.2024 - Current
Stock Associates
Burlington Coat Factory
10.2020 - 10.2021
Customer Services Representative
Ross Dress for Less
04.2019 - 10.2020
High School Diploma -
Los Angeles Siatech
10.2014 - 04.2015