Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Eryka King-Bratten

Lizella,GA

Summary

Dynamic professional with a strong background in customer service and team management, honed at John's Incredible Pizza. Proven ability to enhance guest experiences through effective communication and attention to detail. Skilled in cash handling and safety compliance, consistently delivering exceptional service and maintaining high cleanliness standards. Hardworking attendant proficient and offering several years' experience in industry. Efficient and accurate team player with a dedicated approach to customer service, facilities maintenance and safety management. Customer-oriented professional with experience in hospitality and client service. Attentive listener providing targeted recommendations based on individual requirements. Thoughtful professional building customer rapport and providing services as requested. Deliberate attendant responding to questions and fulfilling needs according to job scope. Enthusiastic team member providing support for other departments as needed. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

3
3
years of professional experience
3
3
Certifications

Work History

Fun world attendant

John's Incredible Pizza
Roseville, CA
03.2024 - 05.2024
  • I was in the back of the house, making sure everyone got the best experience playing games, riding our rides, and getting their amazing prizes.
  • I would also reload their Funworld cards so they could play more, or ride more, if needed.
  • I would also clean the back of the house tables and bring them to be cleaned.
  • Maintained cleanliness and organization in dining and game areas.
  • Operated arcade games and ensured proper functionality.
  • Processed transactions at the cash register efficiently.
  • Monitored guest safety and adherence to facility rules.
  • Delivered exceptional customer service to create a welcoming atmosphere.
  • Greeted customers, answered their questions and provided them with assistance.
  • Cleaned work areas and equipment at the end of each shift.

Supervisor/Keyholder

Opinions LTD
Roseville, CA
09.2023 - 02.2024
  • As supervisor/keyholder, my responsibilities were checking in new clients, or even existing clients, to take time out of their day to take surveys to help the companies we are working with bring out new products that people will enjoy, ranging from different types of food to perfumes, and more.
  • I would also take inventory of products we receive from companies and send them to HR, as well as conduct weekly Zoom meetings with all the locations and the head of HR to find out about new projects we will be involved in within the month, or even projects that have already started.
  • Supervised daily operations and ensured team alignment with company policies.
  • Trained new employees on operational processes and safety procedures.

Spa Consultant

California Sun
Antelope, CA
12.2021 - 05.2022
  • I was in front of the house greeting guests and making sure that their tanning experience was everything they dreamed of.
  • I would sell memberships, as well as everything for their tanning needs, and even clothing of their choice if wanted.
  • I cleaned after every guest to make sure that the new guest who walked in the door would have a clean tanning bed or massage.
  • Advised clients on spa services and product selection.
  • Facilitated customer consultations to understand individual needs.
  • Demonstrated product usage and skincare techniques to clients.
  • Maintained cleanliness and organization of the spa environment.
  • Suggested and sold salon services and retail products to customers.

Crew Member

Dave's Hot Chicken
Arden & Folsom, CA
08.2021 - 12.2021
  • I was always the cashier and drive-thru, greeting guests and making sure that every guest who came to eat at the restaurant had a great experience, having conversations with regulars who would come in either daily or once a week.
  • I was highly complimented on my customer service, not only by managers, but also by the people for whom I took orders.
  • As well as being a cashier, I would make sure our dining area was spotless for anyone who walked through the doors, making sure it was a clean environment.
  • Prepared food items according to company recipes and quality standards.
  • Maintained cleanliness and organization of workstations throughout shifts.
  • Assisted team members during peak hours to enhance service efficiency.
  • Operated kitchen equipment safely to ensure proper food preparation.
  • Communicated effectively with customers to take orders and address inquiries.

Crew member

Charleys Philly Cheesesteak
Roseville, CA
03.2021 - 08.2021
  • I was mainly a cashier, greeting guests, taking orders, and processing their payments of choice.
  • I would be on the grill as well, making sure that their order came out in an efficiently timely manner.
  • Prepared food items following established recipes and safety guidelines.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Assisted customers with menu selections and provided excellent service.
  • Collaborated with team members to ensure timely food delivery.
  • Adhered to health regulations while handling and storing food products.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.

Education

High School Diploma -

Antelope High School
Antelope, CA

High School Diploma -

Visions In Education
Carmichael

Skills


  • Customer service
  • Inventory management
  • Safety compliance
  • Cash handling
  • Time management
  • Employee training
  • Equipment operation
  • Team collaboration
  • Process improvement
  • Effective communication
  • Problem resolution
  • Conflict management
  • Client consultations
  • Rules compliance
  • Attention to detail
  • Safety
  • Key management
  • Strong work ethic
  • Cleanliness and hygiene
  • Cash register operation
  • Team training
  • Team management
  • Friendly, positive attitude
  • Written communication
  • Good Telephone Etiquette
  • Task prioritization
  • Networking
  • Excellent communication
  • Computer skills
  • Customer relations
  • Problem-solving
  • Supervision and leadership
  • Client consultation
  • Training & Development
  • Basic math
  • Project planning
  • Interpersonal communication
  • Guest safety monitoring
  • Cleanliness standards
  • Product knowledge
  • Critical thinking
  • Google drive
  • Teamwork and collaboration

Languages

English

Certification

CPR and First Aid Training

Timeline

Fun world attendant

John's Incredible Pizza
03.2024 - 05.2024

Supervisor/Keyholder

Opinions LTD
09.2023 - 02.2024

Spa Consultant

California Sun
12.2021 - 05.2022

Crew Member

Dave's Hot Chicken
08.2021 - 12.2021

Crew member

Charleys Philly Cheesesteak
03.2021 - 08.2021

High School Diploma -

Antelope High School

High School Diploma -

Visions In Education