Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Eryka Scott

Little Elm,TX

Summary

Customer-focused Call Center Representative with over 3 years of experience in fast-paced financial services environments. Adept at handling 80 or more inbound calls per day, resolving inquiries with empathy and efficiency. Compassionate caregiver with over three years of experience providing personalized care in home and assisted living settings.

Overview

5
5
years of professional experience

Work History

Caregiver

Sahara Home Health
Chicago, Illinois
11.2022 - 12.2024
  • Assisted clients with daily living activities and personal care routines.
  • Monitored client health status and reported changes to healthcare professionals.
  • Implemented individualized care plans tailored to each client's needs.
  • Maintained a clean and safe environment for clients at all times.
  • Communicated effectively with families regarding client progress and needs.
  • Collaborated with healthcare teams to coordinate comprehensive care services.

Call Center Representative

BMO Harris Bank NA
Naperville, Illinois
01.2020 - 08.2022
  • Assisted customers with account inquiries and transaction processes.
  • Resolved customer issues using BMO Harris Bank's CRM system.
  • Educated clients about banking products and services offered by the bank.
  • Collaborated with team members to enhance customer service strategies.
  • Documented customer interactions for accurate record-keeping and follow-up.
  • Handled escalated customer complaints with professionalism and empathy.
  • Participated in training sessions to improve service delivery techniques.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

EKG Certificate - Imaging

Triton College
River Grove, IL
12-2023

High School Diploma -

Proviso West Highschool
Hillside, IL
08-2018

Associate of Science - Imaging

Triton College
River Grove, IL

Skills

  • Personal care
  • Medication management
  • Health monitoring
  • Care plan implementation
  • Safety protocols
  • Problem solving
  • Patient/Customer care

Affiliations

  • Fashion
  • Engaging in quality time with loved ones
  • Culinary exploration

Languages

English
Full Professional
Spanish
Elementary

Timeline

Caregiver

Sahara Home Health
11.2022 - 12.2024

Call Center Representative

BMO Harris Bank NA
01.2020 - 08.2022

EKG Certificate - Imaging

Triton College

High School Diploma -

Proviso West Highschool

Associate of Science - Imaging

Triton College
Eryka Scott