Eryka Torres
Phoenix,AZ
Summary
Qualified Customer Service Rep with [4] years in fast-paced customer service and call center environments. Personable and professional under pressure. Maintain motivated customer satisfaction and contribute to company success. Quick Learner paired with outstanding active listening skills and multitasking abilities.
Overview
7
7
years of professional experience
Work History
WEB ORDER ENTRY
MONTROY SUPPLY
05.2023 - 05.2024
- Managed a team of order entry specialists, providing guidance and support as needed while fostering a positive work environment.
- Monitored inventory levels closely, alerting relevant departments to potential shortages or surplus stock situations.
- Assisted finance teams with invoice generation and tracking payments received from clients.
- Implemented cross-departmental communications strategies to facilitate better coordination between teams involved in the order fulfillment process.
- Reduced errors in orders by implementing thorough review processes prior to submission.
- Provided exceptional customer service both internally and externally by addressing concerns quickly and professionally at every stage of the ordering process.
- Collaborated with sales, production, and shipping teams to ensure timely delivery of orders and minimize delays.
Inside Sales/Customer Service Representative
Hughes Supply
01.2020 - 04.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
- Contacted customers for orders.
- Input orders,invoice and process credit cards with accuracy and attention to detail.
- Provided product information.
- Highly motivative, provided assistance in other departments.
- Contacted vendors.
- Provided follow up and responded to customer, branch and sales inquiries through project or request completion including orders,quotes,product inquiries, and pricing.
Call Center Customer Service Representative
ANSWER NET
02.2019 - 01.2020
- Manage a variety of incoming and or outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
- Strong phone and verbal communication skills along with active listening
CALL CENTER RESERVATIONS AGENT
Uhaul Corporate
08.2017 - 03.2019
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Resolving customer issues in a prompt and courteous manner
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Dispatcher
Quick Pik All Over Towing
04.2020 - 12.2020
- Received service requests, prioritized responses, and optimized utilization of team resources in dispatching personnel
- Answered phones and provided directions or reroutes to avoid construction or other delays
- Communicated with drivers to provide assignments or exchange information
- Resolved customer issues by addressing questions and providing available services
- Multi-task and problem solve in a fast paced environment multi-lined phones and demonstrate computer skills
Administrative Assistant / Dispatcher CSR
HACI
10.2019 - 11.2020
- Dispatching service technicians according to their schedule
- Answering incoming service calls and adjusting technician s schedule as needed
- Resolving customer issues in a prompt and courteous manner
- Maintain customer satisfaction by investigating concerns, routing them to the proper staff and responding to special requirements
- Match type of service required with availability, location and duration of service to maximize productivity,profitability and efficiency
- Making outbound calls to keep the schedule filled and maintain the Company's membership base
- Being a good teammate to coworkers
- Being able to multi-task
Education
Dipolma -
Alhambra High School
Phoenix, AZ05.2015
Skills
- Excellent verbal and written communication
- Active listening skills
- Interpersonal skills
- Attention to detail
- Computer Proficiency
- Time management skills
- Fast learner
- Credit card payment processing
- Customer Service
- Data Entry
Timeline
WEB ORDER ENTRY
MONTROY SUPPLY
05.2023 - 05.2024
Dispatcher
Quick Pik All Over Towing
04.2020 - 12.2020
Inside Sales/Customer Service Representative
Hughes Supply
01.2020 - 04.2023
Administrative Assistant / Dispatcher CSR
HACI
10.2019 - 11.2020
Call Center Customer Service Representative
ANSWER NET
02.2019 - 01.2020
CALL CENTER RESERVATIONS AGENT
Uhaul Corporate
08.2017 - 03.2019
Dipolma -
Alhambra High School
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