Erykah Clark
O'Fallon,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Member Service Representative III
Navy Federal Credit Union
09.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Assistant Head Teller
Scott Credit Union
09.2018 - 09.2020
- Resolved issues with deposits and open items.
- Ratified loan totals and balanced daily cash deposits with zero error rate.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
Education
Associate of Arts - Early Education
Southwestern Illinois College
Belleville, IL05.2019
Skills
- Customer Support
- Service Recommendations
- Appointment Scheduling and Confirmation
- Debt Determination
- Microsoft Office
- Database Management
- Document and Records Management
Accomplishments
Mortgage Loan Originator - NMLS#: 2513215
Timeline
Member Service Representative III
Navy Federal Credit Union
09.2020 - Current
Assistant Head Teller
Scott Credit Union
09.2018 - 09.2020
Associate of Arts - Early Education
Southwestern Illinois College
Similar Profiles
Jessica JacksonJessica Jackson
Member Service Representative at Navy Federal Credit UnionMember Service Representative at Navy Federal Credit Union
London ParkerLondon Parker
Fraud Prevention Specialist at Navy Federal Credit UnionFraud Prevention Specialist at Navy Federal Credit Union
Noah CarterNoah Carter
Member Service Representative II at Navy Federal Credit UnionMember Service Representative II at Navy Federal Credit Union
Zaharenia Jackie ManosZaharenia Jackie Manos
Member Service Representative at Navy Federal Credit UnionMember Service Representative at Navy Federal Credit Union
KATHERINE REMERKATHERINE REMER
Customer Service Representative at Thermofisher ScientificCustomer Service Representative at Thermofisher Scientific