Summary
Overview
Work History
Skills
Timeline
Generic

Erykah Hnat

Beachwood,NJ

Summary

Dedicated and adaptable customer service and administrative professional with a strong background in client relations, data management, and operational support. Proven ability to streamline processes, enhance customer experiences, and maintain organizational efficiency. Recognized for excellent communication, problem-solving, and time management skills.

Overview

10
10
years of professional experience

Work History

Customer Service/Stone Consultant

Emerstone D.L Inc
Lakewood, NJ
01.2023 - Current
  • Guided clients in selecting stone slabs improving customer satisfaction and driving sales
  • Managed appointment scheduling for slab viewings, including off-display samples
  • Coordinated dispatch routes and ensured timely deliveries of products
  • Maintained and audited warehouse inventory, creating weekly reports for sales teams
  • Handled sample tracking, labeling, and distribution for online and sales team requests
  • Provided dependable customer support, clarifying product options and addressing concerns

Customer Service/ Data Entry Clerk

Empire Merchants
Brooklyn, NY
11.2021 - 11.2022
  • Processed 1,000-1,500 daily invoices with accuracy and compliance
  • Developed and implemented a tracking system to expedite invoice verification
  • Analyzed and categorized invoices from multiple routes to improve operational efficiency
  • Oversaw packing and routing of documents to secure storage facilities

Customer Service Representative

P.C Richard and Son
Queens, NY
03.2016 - 11.2021
  • Managed daily financial transactions, maintaining revenue accuracy
  • Handled certificates of insurance for product deliveries
  • Provided front-line customer assistance for sales and returns
  • Scheduled and confirmed delivery appointments, enhancing customer service
  • Directed incoming calls and emails, resolving customer inquiries efficiently
  • Liaised with multiple store locations to ensure seamless operations

Accounting Department Assistant (Internship)

Buzzfeed, Inc.
Manhattan, NY
06.2015 - 03.2016
  • Supported AP and Tax Managers during annual tax audits
  • Handled administrative tasks, including file organization, check distribution, and meeting setups
  • Boxed and archived departmental files for secure storage

Skills

  • Customer Service & Client Support
  • Administrative Operations
  • Inventory Management
  • Scheduling & Dispatch Coordination
  • Data Entry & Invoicing
  • Process Optimization
  • Communication & Problem Solving
  • Multitasking & Time Management
  • Team Collaboration
  • Microsoft Office Suite (Excel, Word, Outlook)
  • Attention to Detail

Timeline

Customer Service/Stone Consultant

Emerstone D.L Inc
01.2023 - Current

Customer Service/ Data Entry Clerk

Empire Merchants
11.2021 - 11.2022

Customer Service Representative

P.C Richard and Son
03.2016 - 11.2021

Accounting Department Assistant (Internship)

Buzzfeed, Inc.
06.2015 - 03.2016

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Erykah Hnat