Erykah Johnson
Birmingham,AL
Summary
EXTREMLY MOTIVATED AND WILLING TO RELOCATE!
A passionate, positive, insightful self-starter who conveys professionalism and demonstrates a high level of administrative competence. A highly organized and detailed oriented leasing professional with excellent time management skills experienced in the residential property management sector. A proven record of consistently achieving high occupancy rates and tenant retention, while ensuring compliance with local, state, and federal regulations. A demonstrated ability to develop and maintain relationships and effective communication with tenants, prospective tenants, and vendors. A strong knowledge of computer programs in leasing such as Yardi Voyager, Rent Cafe, etc. and the ability to use a variety of analytical techniques to problem solve and communicate decisions with confidence.
Overview
6
6
years of professional experience
Work History
Employment Verification Specialist
PangeaTwo Employment Agency (Global HR Research)
04.2023 - Current
- Conduct phone interviews and internet-based research to complete and verify employment, education, and professional license information reported by applicants
- Document all activities related to employee verifications in timely manner for audit purposes
- Adhere strictly to confidentiality protocols when accessing personal information stored in databases
- Perform detailed verification of employment for all new hires and existing employees in accordance with company policies and procedures
- Reconcile any discrepancies identified during verification
- Organize and prioritize assigned work in timely manner
- Monitor work levels to ensure timely completion of client background reports.
- Exceed company goal of verifying employment for 40+ patients per day
Leasing Agent
Integral Group LLC
03.2022 - 12.2022
- Recruited new residents through website advertising and marketing.
- Used Yardi, Rent Cafe, Blue Moon, etc. to keep record of financial transactions and rental applications.
- Ensured compliance with state laws regarding fair housing regulations and low-income housing
- Reviewed tenant files for recertification and applications for eligibility for affordable housing
- Managed multiple projects simultaneously while meeting tight deadlines in fast-paced environment
- Prepared monthly reports detailing vacancy rates, rental income, and other relevant data points
- Regularly evaluated lease agreements for accuracy prior to signing off on them
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintained accurate records of all prospective tenant inquiries, applications, leases, and other related documents
- Introduced post-leasing and post-move-in surveys to measure customer satisfaction, which helped increase renewal rates from 65% to 75%.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Participated in property inspections to prepare for move-ins and move-outs.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Chiropractic Assistant
Back On Track Chiropractic And Wellness
01.2022 - 05.2022
- Adhere strictly to safety procedures while performing manual adjustments on patients under direction of doctor
- Developed excellent organizational and time management skills to effectively manage records and appointments
- Performed administrative tasks including insurance verification, copay collection and preparing reports for chiropractor
- Maintain clean and organized work environment by sterilizing equipment, stocking supplies, and maintaining medical records
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
- Support trained medical professionals in providing therapeutic treatment to 20-60 patients per day.
Leasing Agent
Balfour Beatty Communities
09.2020 - 08.2021
- Determine needs, living standards and economic availability of prospective tenants through background checks and credit screening, and by adhering to Fair Housing Laws
- Ensure 100% customer satisfaction by providing timely responses to resident requests and complaints.
- Generated lease renewal letters, agreements, and other documents according to company policy for tenants accurately and timely
- Performed administrative duties including answering phones, responding to emails, faxes, and correspondence from all levels of management, perspective, and current tenants
- Demonstrated clear knowledge of federal fair housing laws and local regulations, providing better service to diverse residential housing market
- Assisted in financial analysis of potential projects, reviewed lease applications and prepared monthly reports
- Maintained accurate records of all transactions, updated database with new tenants’ information and payment history
- Negotiated lease terms with prospective tenants to maximize occupancy levels while ensuring tenant satisfaction
- Assisted in preparation of weekly and monthly reports summarizing leasing activities, occupancy rates and other key performance metrics
- Monitored tenant compliance with lease terms and resolved disputes.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Used Yardi, Rent Cafe, Blue Moon, etc. to keep record of financial transactions, document leasing activities, and update tenant information and rental applications.
Leasing Agent
PangeaTwo (Stoneriver Property Management)
Birmingham, AL
02.2018 - 05.2018
- Responded effectively to inquiries received via email or social media platforms related to leasing services offered
- Monitored budgeting activities related to leasing expenses such as advertising cost and commissions
- Prepared required legal documents such as leases, addendums, renewed agreements, according to state law requirements
- Established strong relationships with prospective tenants through professional communication skills
- Compiled data from surveys conducted among residents to gauge satisfaction levels within community
- Assisted in preparing weekly vacancy reports for senior management review
- Processed applications quickly and efficiently while adhering to all fair housing regulations
- Resolved tenant complaints promptly and professionally
- Maintain accurate records of tenant information in property management software system
- Managed tenant accounts receivable balances while monitoring delinquent payments closely
- Coordinated maintenance requests with contractors and verified completion of repairs
- Consistently exceeded quota by 15% while maintaining 80%+ occupancy rate
Receptionist
PangeaTwo (SerVis First Bank, Bayer Properties)
10.2017 - 02.2018
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained various office or program records using secure filing systems
- Compiled data from various sources into organized reports for management review
- Complied with privacy and confidentiality policies when communicating with callers and guests
- Utilized Microsoft Office Suite to create professional documents for internal use or external distribution ensuring correct grammar and punctuation
- Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses
- Handled 40+ calls per week while serving in high-touch capacity with customers through all forms of communication
- Handled cash and credit card payments with accuracy
- Processed incoming mail and packages accurately and promptly.
Education
Associate of Arts - Musical Theater
American Musical And Dramatic Academy
Los Angeles, CA10.2020
Skills
- Office administration
- Strategic planning
- Recordkeeping
- Fair housing policies
- Telephone and email etiquette
- Relationship building and retention
- Scheduling and calendar management
- Performance improvement
- Spreadsheet management
- Agreements and contracts
- Office organization
Timeline
Employment Verification Specialist
PangeaTwo Employment Agency (Global HR Research)
04.2023 - Current
Leasing Agent
Integral Group LLC
03.2022 - 12.2022
Chiropractic Assistant
Back On Track Chiropractic And Wellness
01.2022 - 05.2022
Leasing Agent
Balfour Beatty Communities
09.2020 - 08.2021
Leasing Agent
PangeaTwo (Stoneriver Property Management)
02.2018 - 05.2018
Receptionist
PangeaTwo (SerVis First Bank, Bayer Properties)
10.2017 - 02.2018
Associate of Arts - Musical Theater
American Musical And Dramatic Academy