Erykah Johnson
Birmingham,AL
Summary
EXTREMLY MOTIVATED AND WILLING TO RELOCATE!
A passionate, positive, insightful self-starter who conveys professionalism and demonstrates a high level of administrative competence. A highly organized and detailed oriented leasing professional with excellent time management skills experienced in the residential property management sector. A proven record of consistently achieving high occupancy rates and tenant retention, while ensuring compliance with local, state, and federal regulations. A demonstrated ability to develop and maintain relationships and effective communication with tenants, prospective tenants, and vendors. A strong knowledge of computer programs in leasing such as Yardi Voyager, Rent Cafe, etc. and the ability to use a variety of analytical techniques to problem solve and communicate decisions with confidence.
Overview
6
6
years of professional experience
Work History
Employment Verification Specialist
PangeaTwo Employment Agency (Global HR Research)
04.2023 - Current
- Conduct phone interviews and internet-based research to complete and verify employment, education, and professional license information reported by applicants
- Document all activities related to employee verifications in timely manner for audit purposes
- Adhere strictly to confidentiality protocols when accessing personal information stored in databases
- Perform detailed verification of employment for all new hires and existing employees in accordance with company policies and procedures
- Reconcile any discrepancies identified during verification
- Organize and prioritize assigned work in timely manner
- Monitor work levels to ensure timely completion of client background reports.
- Exceed company goal of verifying employment for 40+ patients per day
Leasing Agent
Integral Group LLC
03.2022 - 12.2022
- Recruited new residents through website advertising and marketing.
- Used Yardi, Rent Cafe, Blue Moon, etc. to keep record of financial transactions and rental applications.
- Ensured compliance with state laws regarding fair housing regulations and low-income housing
- Reviewed tenant files for recertification and applications for eligibility for affordable housing
- Managed multiple projects simultaneously while meeting tight deadlines in fast-paced environment
- Prepared monthly reports detailing vacancy rates, rental income, and other relevant data points
- Regularly evaluated lease agreements for accuracy prior to signing off on them
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintained accurate records of all prospective tenant inquiries, applications, leases, and other related documents
- Introduced post-leasing and post-move-in surveys to measure customer satisfaction, which helped increase renewal rates from 65% to 75%.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Participated in property inspections to prepare for move-ins and move-outs.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Chiropractic Assistant
Back On Track Chiropractic And Wellness
01.2022 - 05.2022
- Adhere strictly to safety procedures while performing manual adjustments on patients under direction of doctor
- Developed excellent organizational and time management skills to effectively manage records and appointments
- Performed administrative tasks including insurance verification, copay collection and preparing reports for chiropractor
- Maintain clean and organized work environment by sterilizing equipment, stocking supplies, and maintaining medical records
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
- Support trained medical professionals in providing therapeutic treatment to 20-60 patients per day.
Leasing Agent
Balfour Beatty Communities
09.2020 - 08.2021
- Determine needs, living standards and economic availability of prospective tenants through background checks and credit screening, and by adhering to Fair Housing Laws
- Ensure 100% customer satisfaction by providing timely responses to resident requests and complaints.
- Generated lease renewal letters, agreements, and other documents according to company policy for tenants accurately and timely
- Performed administrative duties including answering phones, responding to emails, faxes, and correspondence from all levels of management, perspective, and current tenants
- Demonstrated clear knowledge of federal fair housing laws and local regulations, providing better service to diverse residential housing market
- Assisted in financial analysis of potential projects, reviewed lease applications and prepared monthly reports
- Maintained accurate records of all transactions, updated database with new tenants’ information and payment history
- Negotiated lease terms with prospective tenants to maximize occupancy levels while ensuring tenant satisfaction
- Assisted in preparation of weekly and monthly reports summarizing leasing activities, occupancy rates and other key performance metrics
- Monitored tenant compliance with lease terms and resolved disputes.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Used Yardi, Rent Cafe, Blue Moon, etc. to keep record of financial transactions, document leasing activities, and update tenant information and rental applications.
Leasing Agent
PangeaTwo (Stoneriver Property Management)
02.2018 - 05.2018
- Responded effectively to inquiries received via email or social media platforms related to leasing services offered
- Monitored budgeting activities related to leasing expenses such as advertising cost and commissions
- Prepared required legal documents such as leases, addendums, renewed agreements, according to state law requirements
- Established strong relationships with prospective tenants through professional communication skills
- Compiled data from surveys conducted among residents to gauge satisfaction levels within community
- Assisted in preparing weekly vacancy reports for senior management review
- Processed applications quickly and efficiently while adhering to all fair housing regulations
- Resolved tenant complaints promptly and professionally
- Maintain accurate records of tenant information in property management software system
- Managed tenant accounts receivable balances while monitoring delinquent payments closely
- Coordinated maintenance requests with contractors and verified completion of repairs
- Consistently exceeded quota by 15% while maintaining 80%+ occupancy rate
Receptionist
PangeaTwo (SerVis First Bank, Bayer Properties)
10.2017 - 02.2018
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained various office or program records using secure filing systems
- Compiled data from various sources into organized reports for management review
- Complied with privacy and confidentiality policies when communicating with callers and guests
- Utilized Microsoft Office Suite to create professional documents for internal use or external distribution ensuring correct grammar and punctuation
- Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses
- Handled 40+ calls per week while serving in high-touch capacity with customers through all forms of communication
- Handled cash and credit card payments with accuracy
- Processed incoming mail and packages accurately and promptly.
Education
Associate of Arts - Musical Theater
American Musical And Dramatic Academy
Los Angeles, CA10.2020
Skills
- Office administration
- Strategic planning
- Recordkeeping
- Fair housing policies
- Telephone and email etiquette
- Relationship building and retention
- Scheduling and calendar management
- Performance improvement
- Spreadsheet management
- Agreements and contracts
- Office organization
Timeline
Employment Verification Specialist
PangeaTwo Employment Agency (Global HR Research)
04.2023 - Current
Leasing Agent
Integral Group LLC
03.2022 - 12.2022
Chiropractic Assistant
Back On Track Chiropractic And Wellness
01.2022 - 05.2022
Leasing Agent
Balfour Beatty Communities
09.2020 - 08.2021
Leasing Agent
PangeaTwo (Stoneriver Property Management)
02.2018 - 05.2018
Receptionist
PangeaTwo (SerVis First Bank, Bayer Properties)
10.2017 - 02.2018
Associate of Arts - Musical Theater
American Musical And Dramatic Academy
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