Erykah Littlejohn
Gaffney,SC
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Production Worker
Siemens
08.2022 - 10.2022
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.
Customer Service Representative
Alorica
08.2021 - 06.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Real Estate Consultant
MV Realty
06.2021 - 04.2022
- Conducted thorough market research to guide clients through the decision-making process in purchasing properties.
- Expanded client base through targeted networking efforts, leading to increased referrals and repeat business.
- Handled sensitive client information discreetly while maintaining strict confidentiality during negotiations and transactions.
- Generated leads for sales and rental properties through cold calls and referrals.
Assembly Line Worker/Production Machine Operator
Gestamp
03.2019 - 09.2021
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
Bakery/Deli Customer Service Clerk
Ingles
01.2016 - 06.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Maintained up-to-date knowledge of company policies, procedures, and products to better serve customers.
Education
High School Diploma -
Gaffney High School
Gaffney, SCNursing
Spartanburg Community College
Gaffney, SCSkills
- Strong Work Ethic
- Punctual and Dependable
- Precision and Attention to Detail
- Interpersonal and Communication Skills
- Multitasking
- Problem-solving aptitude
- Organizational Skills
- Multitasking Abilities
- Task Prioritization
- Professionalism
- Relationship Building
- 50 WPM Typing Speed
- Strong customer service
- Critical Thinking
- Time management
- Conflict resolution
- Office equipment operation
- Data Entry
Timeline
Production Worker
Siemens
08.2022 - 10.2022
Customer Service Representative
Alorica
08.2021 - 06.2022
Real Estate Consultant
MV Realty
06.2021 - 04.2022
Assembly Line Worker/Production Machine Operator
Gestamp
03.2019 - 09.2021
Bakery/Deli Customer Service Clerk
Ingles
01.2016 - 06.2017
High School Diploma -
Gaffney High School
Nursing
Spartanburg Community College
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