Erika Naranjo

• Project Administrator is responsible for various administrative duties surrounding various projects. Working closely with the project manager with duties that may include but are not limited to: documentation (Purchase Orders, Quotes, Invoices to subcontractors), and using time management skills. Ensuring projects daily functions run smoothly. Participated in cost control measures, tracking progress and making necessary financial adjustments to meet company goals. Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets. Generated invoices through Verizon Supplier Portal.

As contact tracer/investigator was trained to identify potential and existing health issues to offer key decision-objectives to support health strategies and initiatives. Contacted 30+ patients per day by phone to ascertain compliance with required or recommended actions. Actively listened to each individual patient questions and needs, confirming full understanding before addressing concerns and offering educated decision on case management and resources based on interview necessities and guidelines. Subsequently, built excellent and sensitive interpersonal trust with patients and contacts to collect information from those who may be reluctant to engage in conversation. Not only to interrupt ongoing transmission by highly recommending isolation to reduce spread of infection but also to educate communities on how to keep themselves and their loved ones safe during this pandemic. Provide medical translation to communities for better understanding with proficiency medical terminology and principles of exposure, infection, infectious period, potentially infectious interactions, symptoms of disease, pre-symptomatic and asymptomatic infection.

As Medical Assistant duties were to vital and room patients. Gathered past medical history of chief complaint. Educated patients by explaining preparation instructions for upcoming procedures and tests. Increased utilization of preventative care to reduce readmissions, by removing staples/sutures for post op patients as well as perform wound checks when needed if patient's believe their incision appeared abnormal after surgery. Depending on findings, provide lab order to rule out infection and with physician consent, prescribe antibiotics as precautionary measure. Part of daily duties is to prep 50+ charts for upcoming appointments and request prior authorization from insurance for continued care, outpatient care and imaging. Established rapport and relationships with patients and external partners to cross-train and support medical staff. Also, acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication. Managed prescriptions by sending electronic requests for new medications and refills.

As Front Office Coordinator (FOC), Patients were welcomed with friendly greeting, answered general questions, gathered nature of visit, assisted patients with registration needs, scheduled and confirmed appointments using OnStaff / Prime Medical software. Collected payments, such as Co-pay if applicable and submitted authorizations for upcoming appointments, lab tests, imaging and procedures. Daily tasks also included but not limited to managing high-volume, multi-line phone system by triaging over 50 calls per day and directing them to appropriate departments based on patient needs, scanning of patients' paper charts, sending and requesting patient information from other offices and doctors (medical records). Assisted with minor back office tasks when needed, such as: injections, catheterizing, bladder scanning, preparing lab specimens to be sent out for analyzing.

As Certified Medical Scribe Specialist (CMSS) and Medical Assistant (MA), accompanied physicians through day in fast-paced, stressful environments by attending patient appointments to prepare medical charting for physicians, which included but not limited to vitals, narrative account of events from past medical history and history of present illness using proper abbreviations, grammar and spelling to provide accurate diagnosis and patient care. Selected appropriate ICD-10 and CPT codes to ensure office visits were coded properly for billing. Provided Spanish language interpretation to non-English speaking patients, such as explaining policies, procedures, assisting patients with appointment scheduling and physicians with instructions for medications and modifications to activities of daily living. Assisted with medical procedures when needed. Used Practice Fusion to input information into computerized patient record system.

As Emergency Medical Technician (EMT) in hospital setting and medical transportation, evaluated patient vital signs and status to determine care needs using pulse oximeters, electronic vital sign machines - such as performing EKG's (12lead) when needed and recorded situational patient documentation, helped move patients, and assisted with medical procedures. Communicated with lucid patients to gather incident and medical history information. Maintained rationality and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.

• American Medical Response (ALS)
• April 17th, 2016 - 12.5hr shift
• Riverside City Fire Department (ALS)
• April 15th, 2016 - 12hr shift
• Lynch Ambulance Services (BLS)
• April 6th, 2016 - 12hr shift
• Premier Medical Transportation (BLS)
• March 28th, 2016 - 12hr shift
• Riverside University Health System
• March 21st, 2016 - 8hr shift
• Riverside Community Hospital
• March 14th, 2016 - 8hr shift
• Rancho Springs Medical Center
• March 7th, 2016 - 8hr shift