Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Erykah Walton

Erykah Walton

Kansas City,MO

Summary

Highly motivated and committed Medical Assistant with a proven history of superior performance at individual, team, and organizational levels. Skilled in multitasking and prioritizing workloads with little or no supervision. Detail-oriented professional seeking to leverage medical background and team-building skills in a deadline-driven environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Care Representatives

CVS Health
09.2023 - Current


  • Managed high call volume with exceptional professionalism and efficiency.
  • Assisted call-in customers with questions and orders.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Customer Service Representatives

Spectrum Mobile
11.2022 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Behavioral Tech

The Arc Of The Ozarks
07.2021 - 05.2022
  • Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
  • Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
  • Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
  • Enhanced communication skills for clients with autism spectrum disorder through the use of visual supports and social stories.
  • Attended regular clinical supervision sessions to review client progress and receive guidance on treatment modifications.

Behavior Technician

Behavioral Health Kansas City
06.2020 - 03.2021
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.

Education

High School Diploma -

Van Horn High School
05.2017

Skills

  • Patient Care
  • Medical Assistant
  • Vital signs monitoring
  • Compassion and Empathy
  • Basic Life Support
  • Medical office administration
  • Medical Billing
  • CPR
  • Immunization Administration
  • Clinical Documentation
  • Venipuncture
  • Order of draw
  • Specimen handling
  • Sample and specimen collection

Certification

National Registered Certified Medical Assistant

National Registered Certified Phlebotomy Technician

Timeline

Customer Care Representatives

CVS Health
09.2023 - Current

Customer Service Representatives

Spectrum Mobile
11.2022 - 08.2023

Behavioral Tech

The Arc Of The Ozarks
07.2021 - 05.2022

Behavior Technician

Behavioral Health Kansas City
06.2020 - 03.2021

High School Diploma -

Van Horn High School

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Erykah Walton