Erykah Keels
Detroit,MI
Summary
Adaptable Financial Services Representative recognized for productivity and efficiency in task completion. Specialize in financial analysis, customer relationship management, and regulatory compliance. Excel in communication, problem-solving, and time management to deliver exceptional service and solutions in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Financial Services Representative
Michigan State University Credit Union
Detroit, MI
10.2024 - Current
- Assist members in a friendly, professional manner, and support the Credit Union’s mission statement
- Demonstrate flexibility and a positive attitude when faced with complex situations
- Analyze, research and resolve problems and discrepancies
- Counsel current and prospective members about Credit Union products and services
Financial Services Account Associate
FIS Global
Detroit, USA
11.2023 - Current
- Company Overview: Franklin Templeton - Detroit, MI (Remote)
- Process 529 college savings plans
- Process NJBEST college savings plans
- Knowledge of Individual Retirement Plans and State/Federal Regulations
- Knowledge of Trust, Conservator, POA, and Estate Accounts
- Utilize Genesys Cloud software, along with Microsoft Suites
- Process upward of 45+ inbound calls and emails daily
- Provide efficient and effective solutions to customers while uploading exceptional customer service
- Cross-functional collaboration between internal and external teams
- Franklin Templeton - Detroit, MI (Remote)
Sales Representative, Account Services Coordinator
AT&T Corporate
Palm Bay, USA
12.2022 - 11.2023
- Company Overview: Palm Bay, FL
- Utilized strong negotiation and communication skills: addressing customer needs, offering hands-on demos, wifi assessments, and tech resolutions in a timely manner
- Utilized a consultative approach to meet and exceed monthly sales goals to ultimately deliver outstanding customer experience
- Palm Bay, FL
Store Manager
AT&T Authorized Retailer
Vero Beach, USA
07.2021 - 12.2022
- Company Overview: Vero Beach, FL
- Combined retail knowledge and leadership skills to oversee store operations, and manage and develop my team to ensure AT&T customers experienced best-in-class services, technology, and entertainment
- Vero Beach, FL
Field Sales Representative
AT&T Corporate
Melbourne, USA
03.2021 - 07.2021
- Company Overview: Melbourne, FL
- Joined an elite group of sellers bringing customized, white glove experiences directly to the customer’s door
- Melbourne, FL
Team Lead
Sprint Authorized Retailer
Palm Bay, USA
08.2019 - 03.2021
- Company Overview: Palm Bay, FL
- Palm Bay, FL
Ad Set Supervisor
Kohl’s Department Store
Palm Bay, USA
10.2017 - 08.2019
- Company Overview: Palm Bay, FL
- Palm Bay, FL
Education
High School -
Eau Gallie High School
05-2016
Some College (No Degree) -
Eastern Florida State College
Cocoa, FLSkills
- Sales Quota Achievement
- Financial Product Sales
- Debt management
- Financial Reporting
- Tax planning
- Credit analysis
Volunteeringandawards
- Detroit Pride, 2024
- AT&T- pride festival, 2023
- Riverview Pet Spa, 2016-2017
- Sprint “Day of Service”, 2019-2020
- Customer Service Reward- performance, 2024
- AT&T Space Coast Crew Certificate, 06/2023
- AT&T Top Sellers Brunch, 06/2023
Timeline
Financial Services Representative
Michigan State University Credit Union
10.2024 - Current
Financial Services Account Associate
FIS Global
11.2023 - Current
Sales Representative, Account Services Coordinator
AT&T Corporate
12.2022 - 11.2023
Store Manager
AT&T Authorized Retailer
07.2021 - 12.2022
Field Sales Representative
AT&T Corporate
03.2021 - 07.2021
Team Lead
Sprint Authorized Retailer
08.2019 - 03.2021
Ad Set Supervisor
Kohl’s Department Store
10.2017 - 08.2019
High School -
Eau Gallie High School
Some College (No Degree) -
Eastern Florida State College
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