Eryn Altizer
New Kent,VA
Summary
Results-driven Deposit Services Team Lead with expertise in conflict resolution and training. Proven ability to enhance team performance and customer satisfaction through effective communication and strategic process improvements. Demonstrated success in optimizing service workflows and achieving measurable results.
Overview
9
9
years of professional experience
Work History
Deposit Services Team Lead
Primis Bank
Ashland, VA
09.2020 - Current
- Areas of work: Legal Orders, Dispute Processing, Non Post, NSF's, New Account Review and etc.
- Assisted in developing training materials for team skill enhancement.
- Facilitated communication between departments to improve service delivery.
- Implemented process improvements to streamline service workflows and reduce delays.
- Resolved customer inquiries effectively, enhancing overall satisfaction levels.
- Conducted regular performance reviews with direct reports.
- Worked closely with IT department to resolve technical problems related to services delivery.
- Developed strategies for providing exceptional customer service experiences.
- Recruited, hired, trained, coached, evaluated and managed personnel within the department.
- Provided leadership and guidance to a team of seven Deposit Services representatives.
- Investigated customer disputes to identify underlying issues and resolutions.
- Collaborated with cross-functional teams to streamline dispute resolution processes.
- Communicated effectively with customers to gather necessary information for resolutions.
- Analyzed trends in disputes to recommend process improvements.
- Trained new staff on dispute resolution procedures and best practices.
- Engaged directly with clients to fulfill requests, resolve conflicts, and direct non-customer service related inquiries to appropriate department and personnel.
Customer Service and Back Office Assistant
Diamonds Direct
Richmond, VA
08.2018 - 08.2020
- Managed inventory records and ensured accurate stock levels for jewelry products.
- Assisted in processing customer orders and maintaining order fulfillment accuracy.
- Coordinated communication between sales teams and suppliers for seamless operations.
- Conducted quality checks on incoming shipments to ensure product standards were met.
- Maintained detailed records of all transactions for future reference and audit purposes.
- Answered incoming calls from customers and responded to inquiries in a professional manner.
- Provided administrative support to various departments in the organization as needed.
Lead Teacher
The Learning Connection
Mechanicsville, Virginia
06.2016 - 08.2018
- Monitored classroom environments to ensure safety and inclusivity.
- Organized activities to promote physical, mental and social development of each child.
- Maintained secure and disciplined classroom to provide positive learning environment.
- Served as a mentor for new teachers during their onboarding process.
Education
Management And Leadership Certification
Virginia Bankers Association
Richmond, VA03-2025
High School Diploma -
Varina High Schol
Henrico, VA06-2018
Skills
- Customer service
- Team leadership
- Conflict resolution
- Process improvement
- Training and development
- Performance evaluation
- Communication skills
- Team building
References
References available upon request.
Timeline
Deposit Services Team Lead
Primis Bank
09.2020 - Current
Customer Service and Back Office Assistant
Diamonds Direct
08.2018 - 08.2020
Lead Teacher
The Learning Connection
06.2016 - 08.2018
Management And Leadership Certification
Virginia Bankers Association
High School Diploma -
Varina High Schol