Eryn Cone
San Marcos,TX
Summary
Knowledgeable and dedicated customer service professional with 11 years of extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Contact Center Representative
All Web Leads
San Marcos, TX
05.2022 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Communicated professionally with colleagues, freelancers and clients.
Program Support Staff
Community Action Inc. Of Central Texas
San Marcos, TX
09.2021 - 03.2022
- Attended training sessions to stay updated on procedures and services.
- Communicated with parents on behalf of staff to relay messages and information.
- Assisted employees with making copies, sending faxes and filing paperwork.
- Opened office by unlocking doors, turning on lights and setting up facility for business.
- Completed simple maintenance tasks for facility upkeep.
- Closed business daily by organizing front office, shutting down equipment, turning off lights and locking doors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Worked in classrooms assisting as second teacher when needed.
Store Manager
Pizza Hut
Houston, TX
12.2016 - 09.2019
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage. Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits. Managed inventory tracking and physical inventory counts to minimize loss. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties. Generated repeat business by responding to customer concerns with friendly and knowledgeable service. Resolved customer problems by investigating issues, answering questions and building rapport. Exceeded team goals and resolved issues by sharing and implementing customer service initiatives. Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements. Improved store status by implementing process improvements and identifying performance gaps for corrective action. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. Assessed, optimized and elevated operations to target current and expected demands. Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
Store Manager
Rosie's Pizza
San Marcos, TX
07.2015 - 11.2016
- Trained employees on additional job positions to maintain coverage of roles at all times. Assigned tasks to associates to fit skill levels and maximize team performance. Recruited and hired qualified candidates to fill open positions. Greeted and encouraged feedback from customers to implement in-store operational changes. Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Front Desk/Sales Representative
UFC Gym Copperfield
Houston, TX
02.2014 - 07.2015
- Helped guests select and purchase products, join loyalty programs and sign up for services. Greeted and served incoming guests to answer questions, make reservations and complete appointment check-ins. Maintained immaculate appearance at reception desk and surrounding areas with regular cleaning and attention to aesthetics. Engaged customers in friendly conversation to uncover needs and take advantage of cross-selling opportunities. Assisted staff with coordinating and managing daily appointment schedules. Greeted customers, answered general questions and directed to appropriate locations. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services. Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education
High School Diploma -
Cypress Falls High School
Houston, TX06.2011
Skills
- Employee development
- Supervision and training
- Team-oriented
- Employee training
- Employee supervision and motivation
- Understanding Customer Needs
- Knowledge Base
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Contact Center Software
- POS Systems and Ordering Platforms
Timeline
Contact Center Representative
All Web Leads
05.2022 - Current
Program Support Staff
Community Action Inc. Of Central Texas
09.2021 - 03.2022
Store Manager
Pizza Hut
12.2016 - 09.2019
Store Manager
Rosie's Pizza
07.2015 - 11.2016
Front Desk/Sales Representative
UFC Gym Copperfield
02.2014 - 07.2015
High School Diploma -
Cypress Falls High School
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