Eryn Hamilton
Licensed Property & Casualty Agent
Coeur D’Alene ,ID
Summary
Ethical insurance professional with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of coverage necessary for insurance policies and deciding on adequate limits for risk management. Strong organizational and communication traits.
Overview
12
12
years of professional experience
Work History
Auto Claims Adjuster
Progressive Insurance
Spokane, WA
05.2021 - Current
- Negotiated with claimants to settle claims.
- Examined photographs and surveillance and any other documents relating to claims.
- Documented all findings in concise reports.
- Issued payouts to claimants.
Fraud Detection Analyst
Alliance Data
Coeur D’Alene , ID
09.2015 - 04.2021
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Cardmember Service Advisor
US Bank
Coeur D’Alene , ID
10.2013 - 01.2015
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
Licensed Gold Agent
Safeco Insurance
Liberty Lake, WA
06.2012 - 08.2013
- Licensed in property and casualty insurance
- Exercise interpersonal skills and communication to solve problems and up sell products
- Assist insureds with billing complexities, coverage options, and explanation of insurance
Quality Analyst
Sykes Enterprises
Spokane, WA
03.2009 - 06.2012
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
- Monitored inbound and outbound calls made by 15 employees to provide constructive feedback.
Education
Associate of Arts - Psychology
North Idaho College
Coeur D'alene, IDSkills
Insurance regulations knowledge
Timeline
Auto Claims Adjuster
Progressive Insurance
05.2021 - Current
Fraud Detection Analyst
Alliance Data
09.2015 - 04.2021
Cardmember Service Advisor
US Bank
10.2013 - 01.2015
Licensed Gold Agent
Safeco Insurance
06.2012 - 08.2013
Quality Analyst
Sykes Enterprises
03.2009 - 06.2012
Associate of Arts - Psychology
North Idaho College