Eryn Jones
Damascus,Oregon
Summary
Experienced professional in the hospitality industry, excelling in fast-paced environments. Demonstrates outstanding customer service and ensures utmost satisfaction. Fosters teamwork and adapts to evolving demands. Proficient in multitasking, addressing customer inquiries, and maintaining a clean and organized workspace. Recognized for reliability, a results-driven approach, positive attitude, and exceptional communication skills.
Overview
6
6
years of professional experience
2
2
Certification
Work History
Server
Wall Street Pizza
09.2018 - Current
- Possess extensive experience spanning 6 years
- Demonstrated enthusiasm for acquiring diverse skill sets
- Acquired the skill to recall multiple cooking instructions
- Great customer service; taking orders in person and over the phone with ease, serving food and making sure the customers are happy
- Maintained personal and workplace cleanliness
- Greeted customers entering restaurant and responded promptly to customer needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Answered questions about store policies and addressed customer concerns
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
- Assisted in training new hires, providing guidance on restaurant standards and best practices
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike
Sales Associate
Tillys
08.2020 - 09.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Built relationships with customers to encourage repeat business
- Managed returns, exchanges and refunds in accordance with store policy
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to build rapport and loyalty
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance
- Managed efficient cash register operations
Waitress
Sushiville
07.2020 - 04.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
- Maintained clean and welcoming dining environment, ensuring a positive guest experience
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed
Education
High School Diploma -
Centennial High School
Gresham, OR06.2019
Skills
- Patience
- Positive mindset and attitude
- Works well on teams or independently
- Time-management
- Excellent multitasking skills
- 6 years in customer service
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- Oregon Driver's License
- OLCC
Timeline
Sales Associate
Tillys
08.2020 - 09.2021
Waitress
Sushiville
07.2020 - 04.2021
Server
Wall Street Pizza
09.2018 - Current
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- Oregon Driver's License
- OLCC
High School Diploma -
Centennial High School
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