Eryn Lema
Cranberry Township,PA
Summary
I wish to pursue an opportunity to evaluate my inherent abilities and potential. Although I have established a foundational knowledge in this domain, I believe I will benefit with working alongside an experienced,established platform. I wish to learn, upskill, and acquire skills that can shape me as a valued professional in this field.
Overview
8
8
years of professional experience
Work History
Front Desk Coordinator
Compression Management Services
09.2022 - Current
- Contacted insurance companies to verify patient's benefits regarding the medical equipment while serving as liaison for patients, doctors, and insurance companies on this information
- Handles all incoming calls by screening, transferring, and answering appropriately, timely, and efficiently
- Takes accurate and appropriate messages, assists and greets patients/visitors in a friendly and courteous manner, check patients in and out, and distributes mail, faxes, etc
- Assists the department with various duties as needed, manage scheduling and organizing files
- Works closely with the individual to educate them on this information
- Ensures patient satisfaction in a timely and appropriate manner
Lead Server
The Waters Senior Living
12.2020 - 09.2022
- Responsible for making the residents dining experience pleasant and positive; providing the highest quality dining service that takes into account resident preferences and exceptional customer service
- Review residents dietary needs
- Display tact and friendliness when dealing with residents, Team Members, and guests
- Assist the dining room manager in training staff
- Conduct inventory and assist the dining room manager to ensure that all supplies in the area are replenished as necessary
- Oversee daily operations to ensure high levels of productivity
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Support Supervisor
Cura Hospitality
12.2018 - 12.2020
- Staying current on the individual procedures and protocols for their facilities, including state-specific rules and regulations
- Identified issues, analyzed information and provided solutions to problems
- Carried out day-day-day duties accurately and efficiently
- Assisted in scheduling 20 employees
- Trained new staff
- Assisted Director of Culinary Services in order fulfillment.
- Established clear performance expectations for the support team, resulting in improved accountability and measurable results.
- Negotiated vendor contracts for outsourced services, ensuring cost-effective solutions that maintained high-quality standards of service delivery.
Shift Supervisor
Starbucks
03.2016 - 09.2018
- Assisted the store manager in executing store operations during scheduled shifts
- Deployed partners and delegate tasks so that partners can create and maintain the Starbucks Experience for our customers
- Execute store operations during scheduled shifts
- Organize opening and closing duties as assigned
- Followed Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Followed all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Education
Bachelor of Science - Human Resource Management
Franklin University
Columbus, OH05.2025
Associate in Arts (AA) - Business Administration
Community College of Beaver County
Monaca, PA05.2018
Skills
- Proficient in Microsoft Office
- Multitasking abilities
- Communication
- Leadership
- Problem Solving
- Critical Thinking
- Adaptability
- Customer service (7 years)
Timeline
Front Desk Coordinator
Compression Management Services
09.2022 - Current
Lead Server
The Waters Senior Living
12.2020 - 09.2022
Support Supervisor
Cura Hospitality
12.2018 - 12.2020
Shift Supervisor
Starbucks
03.2016 - 09.2018
Bachelor of Science - Human Resource Management
Franklin University
Associate in Arts (AA) - Business Administration
Community College of Beaver County
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