ERYN MARSHALL
Youngstown,FL
Summary
Diligent Quality Assurance Professional with over 10 years of experience making sure products and services meet internal and external standards. Success in delivering efficiency and standardization and maintaining multiple types of Quality Systems. Drives smooth operation of production and manufacturing lines, coordinate efforts of employees and facilitate communication between management and production departments. Applies creativity in improving manufacturing process to achieve higher productivity and quality of finished goods. Experience in reviewing and interpreting regulatory and programmatic guidance, implementation of corporate compliance, risk management and corrective action programs. Focused professional with vast expertise handling root cause investigations and onsite audits. A valued Safety Professional known for developing and training capable teams and finding the best solutions for issues.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Quality Assurance Supervisor
Central Moloney
02.2025 - Current
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Served as a key liaison between Quality Assurance and other departments, facilitating collaborative efforts that led to increased product consistency and customer satisfaction.
- Led regular meetings with staff to review performance metrics, address any concerns or challenges, and provide updates on organizational initiatives related to quality assurance.
- Promoted a positive work environment by fostering open communication, recognizing individual achievements, and supporting teamwork within the Quality Assurance department.
Quality Assurance Specialist
Jensen USA
01.2024 - 10.2024
- Investigates accidents and analyzes root causes to develop corrective action plans.
- Recommends changes to assembly and production lines based on repeat product issues.
- Maintains Work Instructions and procedures as per company requirements.
- Monitors testing procedures and verifies performance of tests according to established specifications.
- Develops and continuously improves manufacturing processes.
- Provides compliance input and support, as appropriate for implementation of process development initiatives.
- Ensures integrity and maintenance of the QMS and other related quality metric systems.
Quality and Safety Manager
Hoffer Flow Controls, Inc.
07.2020 - 01.2024
- Manages safety and quality resources, provides guidance, direction and establishes priorities for implementing safety and quality policies, standards, and procedures.
- Performs management functions of staff selections, development, and discipline.
- Formulated and sustained PPAP process.
- Developed and deployed production control plans and created work instructions and procedures.
- Maintained quality system documentation and updated specific documents to reflect new audit results.
- Designed programs, policies and procedures that were implemented to reduce or eliminate workplace injuries and hazards.
- Trained 70 employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
Quality Assurance and Safety Manager
Thermcor Inc
04.2019 - 07.2020
- Provide training on OSHA safety topics and root cause analysis.
- Develop QA and safety work rules, policies, and procedures.
- Conduct inspection/audits of work sites and Quality Management System to ensure compliance.
- Implemented new quality assurance and customer service standards.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Developed and implemented safety programs.
- Facilitated training for 50 employees.
Quality Assurance Specialist
Defense Contract Management Agency
11.2015 - 02.2019
- Accomplish surveillance and perform audits of Higher Level Quality requirements (ISO 9001/AS9100) by performing risk assessment and planning of contractor facilities and performance.
- Document and maintain files of Data, Collection, and Analysis, Process Reviews, Product Examinations, Letter of Delegations, Corrective Action Reports, Product Quality Deficiency Reports, contractual requirements, and customer requirements in accordance with DCMA Policy.
- Delivered third-party audit services at client locations, keeping operations in compliance with regulatory requirements and ISO standards.
- Maintained complete, accurate and legible test records, reviewing data for accuracy and trends and communicating concerns to supervisor.
- Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
Server/Crew Trainer/Bartender
Jimmy Buffett's Margaritaville
06.2014 - 10.2015
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set positive example for team members by providing high-quality, efficient service.
- Served high customer volumes during special events, nights, and weekends.
Bartender/Crew Trainer/Crew Lead
Buffalo Wild Wings
02.2012 - 06.2014
- Set positive example for team members by providing high-quality, efficient service.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Taught 40 employees bar sales techniques, resulting in higher profits.
- Built relationships with vendors to manage orders and negotiate costs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Aviation Maintenance Technician and Maintenance Operations Controller
United States Air Force
03.2008 - 11.2011
- Monitor, maintain resources, and schedule maintenance operations deviation data for maintenance scheduling effectiveness.
- Troubleshoot and maintain aircraft structures, systems, and components.
- Interpret inspection findings and determines adequacy of corrective actions.
- Evaluate potential health hazards or damage that could occur.
- Inspected equipment, systems and components for operational readiness and compliance with standards.
- Scheduled and completed maintenance according to or ahead of schedule.
- Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions, and mechanical flight controls.
- Coordinated and distributed exposure and contamination control procedures.
Education
DAWIA - Process Quality Engineering
Defense Acquisitions University
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Chowan University
Murfreesboro, NCAssociate of Science - Aviation Maintenance/Aircraft Systems
Community College of The Air Force
Eglin AFB, FLSkills
- Analytical thinking and Problem Solving
- Supplier, Internal, and Third-Party Audits
- Risk Management and Data Collection Processes
- Quality Management System Compliance
- Process and Procedure Development and Implementation
- Continuous Improvement Process
- Regulatory Standards
- Occupational Safety
- Cybersecurity Protocols
- Six sigma methodologies
- Quality system development
- Supplier quality management
Certification
- CPR/First Aid
- OSHA 10-Maritime
- OSHA 30-General
- Certified IPC J-STD-001 Trainer
- PQM DAWIA Level II
- Lead Auditor
- Six Sigma Yellow Belt
- TWIC-Transportation Worker Identification Credential
Timeline
Quality Assurance Supervisor
Central Moloney
02.2025 - Current
Quality Assurance Specialist
Jensen USA
01.2024 - 10.2024
Quality and Safety Manager
Hoffer Flow Controls, Inc.
07.2020 - 01.2024
Quality Assurance and Safety Manager
Thermcor Inc
04.2019 - 07.2020
Quality Assurance Specialist
Defense Contract Management Agency
11.2015 - 02.2019
Server/Crew Trainer/Bartender
Jimmy Buffett's Margaritaville
06.2014 - 10.2015
Bartender/Crew Trainer/Crew Lead
Buffalo Wild Wings
02.2012 - 06.2014
Aviation Maintenance Technician and Maintenance Operations Controller
United States Air Force
03.2008 - 11.2011
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Chowan University
DAWIA - Process Quality Engineering
Defense Acquisitions University
Associate of Science - Aviation Maintenance/Aircraft Systems
Community College of The Air Force
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