Eryn Morrison
Austin,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Consumer Service Representative
Realtor.com
Austin, Tezas
11.2021 - Current
- Delivered outstanding customer service through effective and timely resolution of various customer inquiries and concerns.
- Make over 300+ outbound and inbound calls each day to identify consumers needs and getting them connected to buyers agents, lenders, and credit repair specialists all around the United States.
- Exceptional grammar skills to ensure a professional demeanor while speaking with team members and consumers via Slack, text message, email, and phone conversations.
- Followed a quality policy to ensure all legal values of the company are met
- Considered a top performer on my team and am always providing great energy, support, and reply quickly to anyone that needs help
Manager
Bao'd Up
Austin, Texas
08.2020 - Current
- Controlled costs and optimized spending by restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Recorded inventory sales into organization's weekly income report via product and labor.
- Maximized skills in excell and word documents
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Onboarded new employees, including training, creating checklists, mentoring and new hire documentation.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Conducted weekly inventories of materials and components
- Cross-trained existing employees to maximize team agility and performance.
- Sourced product
- Created multiple documents and spreadsheets to help build the company
Server
District Kitchen
Austin, Texas
03.2019 - 04.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Asked customers for feedback, solved problems, provided additional service to compensate
Sales Associate
Michaels
Austin, Texas
06.2015 - 07.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Prepared large cash deposits with zero discrepancies.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Provided positive first impressions to welcome existing, new and potential customers.
- Educated associates on market trends and stayed up-to-date on forecasts.
Education
No Degree - Psychology
Austin Community College
Austin, TXHigh School Diploma -
Ellison High School
Killeen, TX06.2013
Skills
- Upbeat and Positive Personality
- Call Documentation
- Upselling Products and Services
- Internal Department Communication
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Customer Data Confidentiality
- Critical Thinking Skills
- Effective Customer Communication
- Issue and Complaint Resolution
- Effective Working Relationships
- Quality Assurance Evaluation
- Call Volume and Quality Metrics
- Complex Product Knowledge
- Patient and Empathetic
- Sales and Upselling
- Team-Oriented and Cooperative
- Quality Improvement Initiatives
Timeline
Consumer Service Representative
Realtor.com
11.2021 - Current
Manager
Bao'd Up
08.2020 - Current
Server
District Kitchen
03.2019 - 04.2020
Sales Associate
Michaels
06.2015 - 07.2019
No Degree - Psychology
Austin Community College
High School Diploma -
Ellison High School
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