Summary
Overview
Work History
Education
Skills
Timeline
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Eryn Sieber

Everett,WA

Summary

Dynamic professional with a proven track record at Best Buy, excelling in customer service and sales techniques. Recognized for enhancing client satisfaction and driving revenue growth through consultative selling and relationship building. Adept at problem-solving and fostering teamwork, consistently achieving sales targets while delivering exceptional experiences.

Professional consultant with strong background in member services. Skilled in client relationship management, conflict resolution, and providing personalized solutions. Known for fostering team collaboration and achieving results in dynamic environments. Reliable, adaptable, and equipped to meet changing needs with focus on customer satisfaction and operational efficiency.

Overview

11
11
years of professional experience

Work History

Member Consultant II

BECU
08.2024 - Current
  • Assist Members with with account maintenance
  • Assist Members by discovering opportunities based off account analysis
  • Generate referrals to business partners to best fit member's needs
  • Assist members opening new accounts and membership
  • Assist with loan generation
  • Resolved complex issues promptly, minimizing negative impact on member experience.
  • Developed strong relationships with members, fostering loyalty and trust.
  • Enhanced member satisfaction by addressing concerns and providing tailored solutions.
  • Delivered exceptional customer service, exceeding member expectations consistently.
  • Collaborated with team members to achieve shared goals and improve overall performance.

In-Home Sales Consultant

Best Buy
09.2019 - 06.2024
  • Contributed positively to company culture through active participation in meetings, workshops, and team-building events.
  • Educated clients on the value-added benefits of our products and services, fostering trust and loyalty in the brand.
  • Demonstrated adaptability and flexibility when working with diverse clientele to meet their unique needs effectively.
  • Maximized potential revenue by identifying upselling opportunities during in-home consultations.
  • Ensured positive customer experiences by addressing concerns promptly, providing timely assistance and support throughout the entire sales process.
  • Increased sales by consistently delivering exceptional customer service and product knowledge during in-home consultations.
  • Achieved high levels of customer satisfaction ratings as evidenced in post-sale surveys, reflecting exceptional interpersonal skills.
  • Generated significant revenue growth for the company by consistently meeting or exceeding sales targets.
  • Collaborated closely with team members to share best practices, improving overall performance of the sales team.
  • Improved client satisfaction by creating customized sales presentations tailored to individual needs and desires.
  • Enhanced company reputation by maintaining a professional demeanor and strong understanding of industry trends and products.
  • Handled cash, check and credit cards, processing transactions onsite for products and services.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Stayed current on product specs and prices and accurately updated display product literature.
  • Developed lasting relationships with clients, resulting in repeat business and referrals through excellent communication skills.
  • Overcame objections from prospective customers by effectively addressing their concerns and highlighting the unique selling points of our offerings.

MobIle Department Supervisor

Best Buy
09.2016 - 09.2019
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Optimized scheduling processes to ensure adequate staffing levels while minimizing overtime costs.
  • Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
  • Maintained clean, organized workspaces for optimal functionality and employee safety.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Promoted a culture of continuous improvement through frequent process reviews, open dialogue among team members about potential enhancements, and proactive implementation of changes.
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Managed team of 12 employees, delegated tasks and held each employee accountable for completing assignments.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Enhanced department efficiency by streamlining processes and implementing new strategies.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Mentored new sales associates to contribute to store's positive culture.
  • Trained newly hired sales team in upselling techniques.

Mobile Sales Lead

Best Buy
05.2015 - 08.2016
  • Trained new sales team members on product knowledge, sales techniques, and company policies to ensure consistent performance across the team.
  • Established partnerships with local businesses to cross-promote one another''s services or products, boosting community engagement as well as overall revenue generation potential.
  • Provided exceptional customer service by quickly addressing concerns or issues, ensuring a positive experience for all clients.
  • Cultivated strong relationships with customers, resulting in a high level of repeat business and customer satisfaction.
  • Boosted team morale through regular recognition of achievements and fostering a supportive work environment.
  • Managed daily operations at a retail location, ensuring efficient scheduling, task delegation, and adherence to company policies.
  • Accomplished monthly and quarterly sales targets consistently by leveraging data-driven insights and best practices from successful past performances.
  • Increased mobile sales by developing innovative and customer-focused sales strategies.
  • Collaborated with store management to optimize floor layout and product placement for maximum visibility and sales potential.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled escalated customer issues and complaints with professionalism, finding appropriate solutions that preserve customer relationships while adhering to company policies.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Full Time Sales Associate

Best Buy
03.2014 - 05.2015
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Built relationships with customers to encourage repeat business.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Collaborated with team members to achieve monthly sales targets.

Education

Associate of Arts - Film And Video Production

Whatcom Community College
Bellingham, WA

High School Diploma -

Bellingham High School
Bellingham, WA
06-2005

Skills

  • Performance tracking
  • Financial literacy
  • Customer service
  • Strategic planning
  • Negotiation
  • Sales techniques
  • Client retention strategies
  • Account management
  • Membership processing
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Problem-solving abilities
  • Time management
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Team leadership
  • Adaptability and flexibility
  • Self motivation
  • Customer engagement
  • Time management abilities
  • Customer satisfaction
  • Problem-solving aptitude
  • Reliability
  • Consultative selling
  • Sales process
  • Professionalism
  • Interpersonal skills
  • Team building
  • Relationship building
  • Analytical thinking
  • Task prioritization
  • Solution selling
  • Analytical skills
  • Customer retention
  • Interpersonal communication
  • Written communication
  • Continuous improvement
  • Conflict resolution
  • Goal setting
  • Networking skills

Timeline

Member Consultant II

BECU
08.2024 - Current

In-Home Sales Consultant

Best Buy
09.2019 - 06.2024

MobIle Department Supervisor

Best Buy
09.2016 - 09.2019

Mobile Sales Lead

Best Buy
05.2015 - 08.2016

Full Time Sales Associate

Best Buy
03.2014 - 05.2015

Associate of Arts - Film And Video Production

Whatcom Community College

High School Diploma -

Bellingham High School

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