Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Eryn Wright

Austin,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service skills, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Always looking for new career opportunities to branch out.

Overview

5
5
years of professional experience

Work History

Shift Lead

Zumiez
Austin, TX
12.2023 - Current
  • Analyzed customer buying patterns to identify trends in sales activity.
  • Implemented company policies consistently across all shifts.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Provided guidance and support to other team members as needed.
  • Ensured that all safety protocols were followed at all times.
  • Responded to customer inquiries and complaints in a professional manner.
  • Reviewed daily sales reports and monitored financial performance metrics.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Assisted in the training of new employees.
  • Enforced store policies regarding returns, exchanges, refunds, discounts.
  • Utilized problem solving skills to resolve conflicts between customers and employees.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Participated in weekly meetings with management team to discuss strategies and goals.
  • Upheld company standards and compliance requirements for operations.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Lead Stylist

American Threads
Austin, TX
09.2022 - 09.2023
  • Performed opening/closing management duties.
  • Styled customers for specific events based upon needs.
  • Organized merchandise and clothing racks.
  • Provided styling consultations to customers, offering advice on the latest trends and products.
  • Created custom looks for clients based on their individual needs and preferences.
  • Assisted customers with selecting clothing items that complemented their body shape, coloring, and lifestyle.
  • Cultivated relationships with clients by providing exceptional service at each visit.
  • Educated team members on new product lines and current fashion trends.
  • Developed style guides based on current trends in the fashion industry.
  • Maintained inventory of merchandise and accessories for styling purposes.
  • Analyzed past sales data to identify potential customers' buying patterns and preferences.
  • Assisted clients in selecting appropriate outfits for special occasions like weddings or proms.
  • Helped brand awareness by assisting in merchandising and handling display setups.
  • Completed outfits and complemented clothing selections with carefully curated accessories.
  • Managed entire shopping experience for client, putting together outfits and providing personalized style tips.

Stock/Sales Associate/Online Pickup Order Lead

Cost Plus World Market, Inc
Austin, TX
09.2019 - 09.2022
  • Provided accurate information about products, prices and services.
  • Greeted customers and provided exceptional customer service.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Mentored new staff.
  • Fill and manage online orders as well as customer service problems with orders.
  • Load furniture and other large items into customer vehicles.
  • Build displays and furniture.
  • Unload freight from pallets and stock in orderly manner in appropriate areas of warehouse.

Education

High School Diploma -

Lanier High School
Austin, TX
05.2019

Skills

  • Knowledge of Latest Trends
  • Customer Consultation
  • Customer Buying Habits
  • Customer Education
  • Relationship Building and Management
  • Quick Learner
  • Outstanding Customer Service
  • Performance Improvement
  • Operations Monitoring
  • Guest service
  • Rules Enforcement
  • Workplace Safety
  • Loss Prevention
  • Conflict Resolution
  • Customer Service Management

Affiliations

I have an extreme passion for music, concerts, cinema, and love taking film photographs of life with my friends in my free time. I like exploring new restaurants with my friends- especially Mexican cuisine. I have a senior golden retriever whom I spend time watching movies with.

References

References available upon request.

Timeline

Shift Lead

Zumiez
12.2023 - Current

Lead Stylist

American Threads
09.2022 - 09.2023

Stock/Sales Associate/Online Pickup Order Lead

Cost Plus World Market, Inc
09.2019 - 09.2022

High School Diploma -

Lanier High School

Similar Profiles

CREATE PROFILE
Eryn Wright