Erynn Hale
Swanton,VT
Summary
Healthcare Service Specialist | Client-Focused | Detail-Oriented | Relocating to SC in 2025
Dedicated Healthcare Service Specialist with experience serving Vermont’s population by efficiently evaluating and processing healthcare eligibility. Skilled in prioritizing tasks, multi-tasking under pressure, and managing sensitive situations with professionalism and empathy. Proven ability to work collaboratively in team environments while maintaining a high degree of independence and self-motivation.
Known for being personable, diplomatic, and consistently upbeat, with strong organizational skills and proficiency in computer systems. Comfortable and experienced in community outreach, a valued part of my current role.
Holds a Bachelor’s degree in Health Education with a minor in Early Childhood Development. Actively planning to relocate to the Charleston/Summerville, South Carolina area in Summer 2025.
Overview
25
25
years of professional experience
Work History
Server
Green Mountain Bistro
Swanton, VT
07.2024 - Current
- Deliver prompt, courteous, and efficient service to all guests, ensuring a positive dining experience while effectively managing time during peak hours.
- Assist in onboarding and training new team members, promoting efficient learning and time-conscious task execution.
- Maintain high standards of customer service to maximize guest satisfaction and swiftly resolve concerns.
- Collaborate with front- and back-of-house staff to ensure smooth, timely operations and a cohesive work environment.
- Communicate effectively with kitchen personnel regarding customer allergies, dietary restrictions, and special requests to ensure food safety and satisfaction.
- Operate Toast POS system to accurately input orders, manage transactions, and handle billing tasks, all while managing multiple tables and priorities simultaneously.
- Building strong guest relationships through attentive service and personalized interactions, supporting customer loyalty and repeat business.
- Demonstrate strong time management skills by balancing multiple responsibilities and maintaining service quality in a high-volume setting.
Healthcare Service Specialist I
State Of Vermont
Waterbury, VT
02.2022 - Current
- Determine eligibility for Vermont's health care programs including Medicaid, Healthy Vermonters, VPHARM, and Vermont Health Connect
- Review Medicaid applications to verify accuracy and completeness of information provided.
- Provide detailed explanations of Medicaid benefits, services, and coverage options to customers.
- Assist customers with completing the application process for Medicaid enrollment.
- Process enrollments, changes, cancellations, and terminations according to established guidelines.
- Adhere strictly to all HIPAA privacy rules when handling confidential patient information.
- Participate in training sessions designed to increase understanding of new policies or procedures related to enrollment processes
- Review Medicaid applications to verify accuracy and completeness of information provided.
- Reviewed and entered applications and life changes with accurate eligibility.
- Can work multiple work buckets
- Provide excellent customer service to clients
Surgical Clinical Office Assistant
UVM Medical Center
Burlington, VT
12.2020 - 02.2022
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Adhered to all HIPAA requirements to safeguard patient confidentiality.
- Managed incoming telephone calls, including taking messages and directing callers to personnel.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Coordinated office schedules for new patients, diagnostic assessments and procedures.
- Scheduled surgeries for patients, while managing two physicians calendars.
Office Administrator
Ray's Dies and Tubing
Swanton, VT
01.2008 - 12.2020
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Processed financial documents, including contracts, expense reports and invoices.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
Infant Teacher
YMCA
Burlington, VT
01.2010 - 08.2011
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Organized and led activities to promote physical, mental and social development.
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
- Identified early signs of emotional and developmental problems in children and brought up problems to parents.
- Communicated with children's parents and guardians about daily activities, behaviors and issues.
- Upheld all CPR/First Aid and Vermont regulated certifications.
Infant/Childcare Provider
The Tyler Place Family Resort
Highgate Springs, VT
05.2000 - 09.2010
- Assigned one family per week to oversee their young children under two and a half
- Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
- Delivered direct, supervised care to groups of children primarily between ages newborn to two and a half.
- Discussed new developments, misbehavior and concerns with parents or guardians.
Infant/Toddler Director
The Tyler Place Family Resort
Highgate Springs, VT
05.2008 - 09.2009
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Controlled administrative, operational and logistical areas of facility.
- Familiarized parents with center's policies, regulations and curriculum.
- Upheld all CPR and Vermont regulated certifications.
Front Desk Receptionist
The Tyler Place Family Resort
Highgate Springs, VT
05.2007 - 05.2008
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Met all incoming guest needs, smooth check-in processes and maximize satisfaction.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Processed and prepared memos, correspondence and other documents, routing them to appropriate personnel.
- Set guest and group reservations and processed check-ins and check-outs.
- Facilitated front desk operations for busy high-volume resort
Education
Bachelor of Science - Health Education
Plymouth State University
Plymouth, NH05.2009
Skills
- Demonstrated leadership abilities in team settings
- Strong verbal and written communication skills
- Proficient in computer applications
- Highly reliable and responsible
- Exceptional organizational and time-management skills
- Certified in first aid training
- Positive, energetic, and approachable demeanor
- Skilled in multitasking and prioritizing tasks
- Adaptable and open to change
- Collaborative team player, actively engaging in departmental initiatives
- Community-oriented with a focus on service
- Customer-focused with a commitment to quality service
Timeline
Server
Green Mountain Bistro
07.2024 - Current
Healthcare Service Specialist I
State Of Vermont
02.2022 - Current
Surgical Clinical Office Assistant
UVM Medical Center
12.2020 - 02.2022
Infant Teacher
YMCA
01.2010 - 08.2011
Infant/Toddler Director
The Tyler Place Family Resort
05.2008 - 09.2009
Office Administrator
Ray's Dies and Tubing
01.2008 - 12.2020
Front Desk Receptionist
The Tyler Place Family Resort
05.2007 - 05.2008
Infant/Childcare Provider
The Tyler Place Family Resort
05.2000 - 09.2010
Bachelor of Science - Health Education
Plymouth State University
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