Erynn Muench
Queen Creek,Arizona
Summary
Dynamic and results-oriented professional with extensive experience in educational and healthcare settings, notably with Queen Creek Unified School District and Flagstaff Pharmacy. Excelled in enhancing literacy and pharmacy operations through effective communication and computer skills. Demonstrated ability to improve processes and maintain high service quality, showcasing strong organizational and time-management abilities.
Overview
20
20
years of professional experience
Work History
Instructional Assistant
Queen Creek Unified School District
07.2021 - Current
- Under the guidance of the reading specialist, screen students to establish proper reading level placement for at-risk students in small groups.
- Monitored progress regularly, adjusting lesson plans to accommodate individual learning styles and ensure success in meeting literacy goals.
- Provide ongoing support for struggling readers through small group instruction by preparing and providing lessons to the at-risk students in kindergarten through fourth grade. Lead instruction around phonemic awareness, phonics, fluency, comprehension, and sight words.
In-Home Childcare Provider
Self-employeed
02.2018 - 09.2018
- Promoted healthy lifestyles through the preparation of nutritious meals and engaging in regular physical activities with children.
- Played interactive games with toddlers and provided age-appropriate entertainment for older children.
- Worked with parents one-on-one to address individual needs of children in care.
- Enhanced children''s love for learning through creative lesson plans and hands-on experiences.
Pharmacy Technician
Flagstaff Pharmacy
04.2014 - 04.2015
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Worked as a team member including cashier duties
Pharmacy Technician and Secretary Biller
Flagstaff Pharmacy
06.2012 - 05.2013
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consistently maintained a high level of attention to detail when calculating compound ratios for individualized therapies prescribed by healthcare providers.
- Maintained daily report documents, memos and invoices.
- Addressed insurance audits and communication with the insurance companies
- Managed customer and company billing accounts through creating and sending monthly invoices
- Daily register reconciliation
- Partial third-party reconciliation
- Time editor and scheduler
- Meeting minutes
Compounding and Front End Pharmacy Technician
The Apothecary Shops
11.2004 - 07.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Accurately measured ingredients using precise scales and electronic devices for exact dosages in compound formulations.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Education
No Degree - Applied Business And Technology Solutions
Arizona State University
Tempe, AZ12-2026
Skills
- Calm and patient demeanor
- Effective communication
- Computer skills (Microsoft Office including Excel, Airtable)
- Multicultural awareness
- Conflict resolution
- Excellent Customer Service
- Organization Skills
- Self-Starter
- Time-management skills
Timeline
Instructional Assistant
Queen Creek Unified School District
07.2021 - Current
In-Home Childcare Provider
Self-employeed
02.2018 - 09.2018
Pharmacy Technician
Flagstaff Pharmacy
04.2014 - 04.2015
Pharmacy Technician and Secretary Biller
Flagstaff Pharmacy
06.2012 - 05.2013
Compounding and Front End Pharmacy Technician
The Apothecary Shops
11.2004 - 07.2011
No Degree - Applied Business And Technology Solutions
Arizona State University
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