Summary
Overview
Work History
Education
Skills
Timeline
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Erynn Roberts

Land O' Lakes,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Paraprofessional

Horizon Charter School Of Tampa
03.2022 - 05.2023
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.

Warehouse Manager

New Mexico School Products
03.2018 - 01.2022
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.

Head Lifeguard

Ymca
06.2016 - 10.2021
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Trained and managed team of lifeguards on pool safety and risk management protocols.
  • Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
  • Responded to life-threatening emergencies and provided first aid and CPR.
  • Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
  • Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.

Customer Service Representative

Davids Bridal
09.2017 - 03.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Sought ways to improve processes and services provided.

Education

Associate of Arts - Architecture

University of New Mexico
Albuquerque, NM

No Degree - Elementary School Teaching

University of New Mexico
Albuquerque, NM

Skills

  • Calm and Patient Demeanor
  • Activity Planning
  • Toddler and Preschool Curricula

Timeline

Paraprofessional

Horizon Charter School Of Tampa
03.2022 - 05.2023

Warehouse Manager

New Mexico School Products
03.2018 - 01.2022

Customer Service Representative

Davids Bridal
09.2017 - 03.2018

Head Lifeguard

Ymca
06.2016 - 10.2021

Associate of Arts - Architecture

University of New Mexico

No Degree - Elementary School Teaching

University of New Mexico

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Erynn Roberts