Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Erynne Perry

Erynne Perry

Austin,TX

Summary

Dynamic Office Manager at Youngs HVAC Pros with proven ability in financial management and exceptional customer service. Skilled in problem resolution and adept at maintaining confidentiality. Successfully enhanced client relationships and streamlined operations, ensuring balanced budgets and efficient equipment orders. Committed to fostering a positive work environment and achieving goals.

Overview

7
7
years of professional experience

Work History

Office Manager

Youngs HVAC Pros
10.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls, email correspondence, or through the portal.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw all equipment orders, and deliveries to job locations.


Independent Sales Representative

Benelux Corporation
08.2021 - 11.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively and effortlessly in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Built strong client relationships and ensured repeat business through excellent interpersonal skills and customer service.

Waitress Trainer

Scores Sports Bar & Grill
10.2020 - 08.2021
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
  • Established rapport with regular patrons, leading to increased repeat business for the establishment over time.

Bartender Trainer

Twin Hospitality Group Inc.
10.2018 - 11.2021
  • Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
  • Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
  • Managed cash and credit transactions accurately, balancing registers with 100% accuracy

Education

BBA - Marketing

Texas State University, San Marcos, TX
04-2027

Ross S. Sterling, Baytown, TX
05-2017

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Financial management
  • Computer skills
  • Problem resolutionist
  • Customer relationship management
  • Good judgment
  • Documentation and reporting
  • Negotiation and conflict resolution
  • Goal setting

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Career advancementWork from home optionHealthcare benefits

Timeline

Office Manager - Youngs HVAC Pros
10.2024 - Current
Independent Sales Representative - Benelux Corporation
08.2021 - 11.2024
Waitress Trainer - Scores Sports Bar & Grill
10.2020 - 08.2021
Bartender Trainer - Twin Hospitality Group Inc.
10.2018 - 11.2021
Texas State University - BBA, Marketing
Ross S. Sterling - ,

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Erynne Perry