Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Birthplace
Languages
Timeline
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Erzana Kiqina

Worcester,MA

Summary

Highly effective communicator with the ability to convey information clearly and effectively to diverse audiences. Skilled in problem-solving and conflict resolution, adept at identifying issues and resolving conflicts to ensure customer satisfaction. Thrives in fast-paced environments, maintaining a positive attitude under pressure. Demonstrated accuracy in handling cash and card transactions, processing an impressive number of transactions per shift. Known for providing excellent customer service by promptly addressing inquiries and resolving payment issues. Consistently maintained a balanced cash drawer, adhering to company policies and procedures. Played a key role in training new cashiers on payment processing systems and customer service best practices. Contributed significantly to creating a positive shopping experience, resulting in repeat business and fostering customer loyalty.

Overview

6
6
years of professional experience

Work History

Food Service Cashier

Turkish Arslan’s Food
11.2023 - 09.2024


  • Cultivated customer relationships and increased customer satisfaction through proactive customer follow-up while dining
  • Assisted cooks and team members to increase food production and table turnover during peak hours
  • Increased check sizes by 14% by upselling drinks, deserts, and optimal margin items when customers place orders
  • Followed sanitation and serving guidelines from the Department of Health for a 95% score on health inspections
  • Prioritized restaurant safety and security procedures to keep all employees and customers safe and comfortable

Ride Operator

Boardwalk rides
05.2023 - 10.2023
  • As a Ride Operator I was responsible for the safety of people using the rides at the theme park and at the fair
  • Checking that people are safe on the ride and watching the ride at all times
  • Also make sure that the journey is smooth and without risks
  • Managing queue lines
  • Checking restraints
  • Implementing ride restrictions
  • Assisting guests safely on and off rides in a timely and orderly manner
  • Daily cleaning

Call Center Representative

Bambus
01.2019 - 05.2022
  • Costumer services with guests and payment for the orders
  • Collaborated with the Creative Director and other members of the production team to develop each collection
  • Managed the entire design process from conception through production
  • Conducted trend research and created inspiration boards for new collections
  • Managed high volumes of inbound and outbound calls, addressing customer inquiries and resolving issues efficiently.
  • Provided exceptional customer service by maintaining a positive attitude and demonstrating empathy in all interactions.
  • Utilized CRM software to document customer interactions and track issues, ensuring accurate records for follow-up.
  • Achieved a [specific percentage]% satisfaction rate through effective problem-solving and timely resolution of customer concerns.
  • Collaborated with team members to improve processes, leading to a [specific percentage]% increase in call resolution efficiency.

Education

Bachelor Of Arts - Fashion Design

Academy of Evolution
Kosovo

High School Diploma - Fashion Design

The Center of Competition
Kosovo
06.2021

Skills

  • Word
  • Excel
  • PowerPoint
  • Access
  • OneDrive
  • Internet Search
  • OneNote
  • Outlook
  • Teams

Personal Information

  • Date of Birth: 01/16/03
  • Gender: Female
  • Nationality: Albanian
  • Age:21
  • Exchange student in 2020 High school

Hobbies and Interests

  • Work
  • Travel
  • Volunteering
  • Documentaries
  • Reading
  • Hiking
  • Swimming

Birthplace

Kosovo

Languages

Albanian
Native or Bilingual
English
Native or Bilingual
Turkish
Native or Bilingual
Spanish
Elementary

Timeline

Food Service Cashier

Turkish Arslan’s Food
11.2023 - 09.2024

Ride Operator

Boardwalk rides
05.2023 - 10.2023

Call Center Representative

Bambus
01.2019 - 05.2022

Bachelor Of Arts - Fashion Design

Academy of Evolution

High School Diploma - Fashion Design

The Center of Competition

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Erzana Kiqina