Esabella Umana
Fort Lauderdale,FL
Summary
Experienced with greeting and seating guests efficiently and warmly, managing reservations, and providing welcoming environment. Strong communication skills to ensure smooth interactions and guest satisfaction. Knowledge of handling guest inquiries and resolving issues promptly to maintain positive experience. Highly organized and committed to creating welcoming atmosphere.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Spencers
Wilton Manors, FL
08.2023 - 04.2025
- Multitasked by handling telephone calls while attending to in-person guest needs smoothly. Handled high-pressure situations gracefully, managing multiple tasks while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Made waitlist for busy times, ensuring efficient seating of guests. Collected information from arriving customers to seat groups or place them on waitlist.
- Took reservations by phone and in person, answered customer questions, and informed of accurate wait times. Managed reservations smoothly, accommodating special requests and ensuring accurate guest counts.
- Backed up servers by checking on tables and retrieving items for guests. Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests. Rearranged tables and chairs for large parties.
- Greeted customers warmly upon arrival and provided friendly approach throughout dining experience.
- Helped in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Supported servers and bussers with keeping dining area ready for every guest.
To-Go Specialist
Taco Craft
Fort Lauderdale, FL
04.2022 - 09.2023
- Communicated with kitchen staff to ensure timely completion of all to-go orders.
- Answered to-go order phone calls, conveying menu options over telephone. Also took in person to-go orders and handled online ordering platforms smoothly.
- Operated cash register to accept cash, debit and credit card payments from customers. Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
- Improved order accuracy with careful attention to detail, reducing number of remakes and customer complaints.
- Greeted customers and answered inquiries regarding menu items and specials.
Education
Northeast High School
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Cash handling
- Reservation handling
- Table bussing
- Payment processing
- Waitlist management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
Spencers
08.2023 - 04.2025
To-Go Specialist
Taco Craft
04.2022 - 09.2023
Northeast High School
Similar Profiles
David BrownDavid Brown
Sales Associate at SpencersSales Associate at Spencers
Alayna SutherlandAlayna Sutherland
Retail Sales Associate Cashier at SpencersRetail Sales Associate Cashier at Spencers
Peggy-Ann StewartPeggy-Ann Stewart
Private Nanny at SpencersPrivate Nanny at Spencers