Esam Saeed
Las Vegas
Summary
Results-driven professional with experience in sales, customer service, and logistics supervision. Proven ability to manage operations, build strong client relationships, and optimize processes for efficiency. Skilled in product promotion, inventory management, and problem-solving. Fluent in English and Arabic, with intermediate Spanish proficiency. Seeking to leverage my expertise in a dynamic and growth-oriented environment.
Overview
9
9
years of professional experience
Work History
Station Manager /Delivery Courier
Angels Courier (Third-Party Contractor for DHL)
01.2019 - Current
- Oversaw daily operations of the courier station while actively performing residential and commercial deliveries.
- Planned delivery routes, dispatched drivers, and ensured packages were delivered on time.
- Delivered time-sensitive shipments, maintaining a high accuracy and customer satisfaction rate.
- Coordinated closely with DHL management to align logistics, resolve issues, and meet performance standards.
- Trained new drivers and enforced safety procedures, vehicle inspections, and compliance policies.
- Handled customer inquiries and complaints professionally, supporting strong client relationships.
Sales Representative
Nevada Wholesale
01.2016 - Current
- Built and maintained strong relationships with retail and B2B clients, driving repeat business and loyalty.
- Identified customer needs and recommended product solutions to boost order volume and satisfaction.
- Met and exceeded monthly sales targets through effective pitching of bulk deals and promotions.
- Handled order processing, inventory tracking, and warehouse coordination for accurate, on-time deliveries.
- Onboarded new business clients and provided ongoing customer support to ensure smooth operations.
- Tracked market trends and competitor activity to inform pricing strategies and sales initiatives.
Education
Bachelor of Science - Marketing
University of Nevada Las Vegas
Las Vegas, NV12-2024
Associate of Science - Business
College of Southern Nevada
Henderson06-2020
Skills
- Financial accounting services
- Order Processing
- Inventory management
- Product marketing
- Service agreement
- Sales proficiency
- Customer Service
- Route Optimization
- Proficient in Microsoft Excel, Word, and PowerPoint
- Delivery & Logistics Coordination
- Dispatch & Scheduling
- Analytical problem solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 70 staff members.
LANGUAGES
English: Fluent
Arabic: Fluent
Spanish: Intermediate
Timeline
Station Manager /Delivery Courier
Angels Courier (Third-Party Contractor for DHL)
01.2019 - Current
Sales Representative
Nevada Wholesale
01.2016 - Current
Bachelor of Science - Marketing
University of Nevada Las Vegas
Associate of Science - Business
College of Southern Nevada
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