ESAN TORRINGTON
Queens,NY
Summary
Talented and energetic professional with 15 years of expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet individual's needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with employees. Fosters sense of community among residents to support individuals in times of need.
Overview
17
17
years of professional experience
Work History
Assistant Director of Residential Services
Innovative Resources For Independence
01.2023 - Current
- Provide leadership to agency Residential Coordinator, Managers, and supervisory oversight of the program. Supervision of managers includes hiring, training, regular supervision, and corrective actions when indicated.
- Conduct quarterly reviews of each residence in the cluster, ensuring protective oversight, physical plant maintenance, fire safety, medical follow-up, community integration, regulatory compliance, etc.
- Prepare monthly reports to all Director of Residential Programs on issues within each individual at their residences to include their status, training needs, physical plant issues, and progress towards goals and objectives within each home.
- Participate in IDTs, screenings, and other inter-departmental meetings as required. Review Life Plan, Res Hab Plan/ Staff Action Plan, Plans of Protective Oversight, and goals for 10% of the people we support monthly, documenting reviews and recommendations given to the program manager and Director.
- Report all incidents to the immediate supervisor promptly; review all documentation before submission to IRC. Document follow-up on any IRC recommendations. Conduct investigations as assigned.
Associate Director of Residence
AABR
01.2009 - 12.2022
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Monitor residential facilities to ensure ongoing compliance with all agency practices, policies and procedures and governmental regulations
- Ensures that all programmatic and fiscal and billing records are maintained as per regulatory standards, as evidenced by positive survey results.
- Conducts frequent site visits and ensures follow-up/correction with all identified operational and physical plant issues.
- Assists in creating and constructing effective program plans, including behavioral guidelines and with the facility's program planning team, to ensure the health, safety and productivity of Individuals.
- Complete monthly reviews for each individual, covering status on day program, behavior, medical, social, recreation, and program plans. Complete data collection monthly to make sure data is quantified and that it is reflective of the individual's progress. Review clinical reports submitted for consistency and clarity.
- Uses effective crisis management techniques to deal with and resolve emergency situations of all kinds, including staffing shortages, epidemics, transportation strikes, weather emergencies, etc.
- Effectively identifies important issues and maintains timely communication with supervisors and other central administrators to ensure that problems are solved, and provides direct assistance to residence managers and other assigned staff when necessary
Transportation Security Officer
HOMELAND SERCURITY
10.2016 - 12.2018
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of an investigation.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Screened over 200 passengers per day by verifying ID and boarding passes.
- Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of an investigation.
Manager
CIRCUIT CITY
01.2006 - 01.2009
- Trained and guided team members to maintain high productivity and performance metrics.
- Performed monthly reviews assessing each employee's performance and developed improvement plans.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Prepared and recommended long-range plans for development of Electronics department.
Education
Master Of Public Administration - Public Affairs And Public Policy Analysis
Metropolitan College of New York
New York, NY04.2023
Bachelor of Professional Studies - Human Services
Metropolitan College of New York
Manhattan, NY04.2022
Associates of Professional Studies - Human Services
Metropolitan College of New York
Manhattan, NY01.2021
Certificate in Self-Direction for Providers “Broker”) - Broker
OPWDD
Brooklyn, NY2014
Skills
- Excellent Leadership skills, organization, and communication skills
- Admissions Screening
- Excellent Critical and Creative Thinking skills
- Ten (10) Years of experience in OPWDD residential setting
- Project Management
- Public Speaking
- Certification and Accreditation in First Aid, CPR, SCIP-R, AMAP Certifications, and incident management
- Proficient in Google Docs, Microsoft Word, Excell, and Powerpoint
- Patient Information management
- Site Visits
- Budget Development
Timeline
Assistant Director of Residential Services
Innovative Resources For Independence
01.2023 - Current
Transportation Security Officer
HOMELAND SERCURITY
10.2016 - 12.2018
Associate Director of Residence
AABR
01.2009 - 12.2022
Manager
CIRCUIT CITY
01.2006 - 01.2009
Master Of Public Administration - Public Affairs And Public Policy Analysis
Metropolitan College of New York
Bachelor of Professional Studies - Human Services
Metropolitan College of New York
Associates of Professional Studies - Human Services
Metropolitan College of New York
Certificate in Self-Direction for Providers “Broker”) - Broker
OPWDD
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