Summary
Overview
Work History
Education
Skills
Credentials And Licenses
Qualifications Summary
Languages
Certification
References
Timeline
Generic
Esau Leiva Orozco

Esau Leiva Orozco

Severn,MD

Summary

Dynamic Executive Assistant and Operations Manager with over seven years of experience in Warehouse Distributions, recognized for enhancing team performance and meeting strict project deadlines. Proficient in strategic planning and operational improvement, ensuring high productivity in fast-paced environments. Bilingual in English, Spanish, Portuguese, and Japanese, showcasing adaptability and multicultural awareness. Notable achievements include reducing workplace hazards through comprehensive safety audits and implementing effective corrective action plans.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Second Shift Operations Manager

G. Cefalu & Bro Inc. & Capital Seaboard
Baltimore, United States
11.2019 - 11.2022
  • Managed and prepared departmental budget efficiently.
  • Directed operational processes for receiving, storing, testing, and shipping products.
  • Interviewed and hired qualified warehouse staff and supervisory personnel.
  • Planned and coordinated activities to ensure operational safety compliance.
  • Directed creation of correspondence, reports, and technical manuals.
  • Analyzed invoices, work orders, and consumption reports to forecast peak delivery periods.
  • Coordinated air and surface transport for product pickups and deliveries.
  • Assessed physical state of warehouses, fleets, and machinery ensuring maintenance tasks were conducted.
  • Addressed inquiries about storage and distribution services.
  • Developed comprehensive solutions tailored to optimize facility upgrades and resource allocation.
  • Monitored and tracked goods in transit to ensure timely delivery.
  • Assessed freight costs in relation to transit times.
  • Assessed contractor performance regarding safety, operational efficiency, and environmental compliance.
  • Stay updated on advancements in quality control through examining recent literature.
  • Investigated incidents that occurred during shifts and took appropriate corrective action.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Analyzed customer feedback data to identify areas of improvement for shift operations.
  • Enforced safety regulations while supervising the work environment during shifts.
  • Documented receipts, employee hours and inventory movement.
  • Coached employees on interactions with customers to drive exceptional service.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Provided guidance and support to employees regarding their job duties during shifts.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

General Manager

Big Daddy's Night Club, & Golden Bull Lounge
Lanham, United States
07.2017 - 10.2019
  • Facilitated smooth event flow through coordination and hosting responsibilities.
  • Capture audio, including speech and music, on recording devices.
  • Mixed and edited voices, music, and taped sound effects for live performances.
  • Configured, calibrated, and optimized recording equipment for live events.
  • Motivated team to ensure timely, courteous, and effective service.
  • Executed meticulous daily stock inspections and facilitated complete weekly reviews.
  • Facilitated staff training sessions, promoting skill development.
  • Coordinated daily documentation and task schedules.
  • Managed brand standards compliance throughout shifts.
  • Examined datasets to extract actionable business insights.
  • Completed end-of-week and payroll reconciliations weekly.
  • Applied knowledge of liquid measurements and weights to maintain consistency.
  • Oversaw operations of a mixed team of 35 permanent and casual bar employees and their supervisors.
  • Collaborated with Hospitality Manager to organize large-scale events.
  • Assessed beverage and wine list, identifying trends and new products.
  • Oversaw every aspect of club operations skillfully.
  • Oversaw all operations of nightclub.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Tracked monthly sales to generate reports for business development planning.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Operated equipment and machinery according to safety guidelines.
  • Recognized by management for providing exceptional customer service.

Fresh Cut Operations Manager

Lancaster Foods LLC
Jessup, United States
01.2015 - 05.2017
  • Oversee worker activities in receiving, storing, testing, and shipping products.
  • Conducted personnel selection and training for supervisory roles.
  • Coordinated development of robust safety protocols for efficient warehouse management.
  • Managed drafting for operations, maintenance, safety documentation.
  • Analyze invoices, work orders, consumption reports, and demand forecasts to identify peak delivery periods.
  • Schedule or monitor air or surface pickup, delivery, or distribution of products, or materials.
  • Reviewed 125 vehicle fleets and related equipment for potential issues and scheduled necessary interventions.
  • Directed allocation changes within facilities alongside implementation of expansion blueprints.
  • Monitored and traced shipments to ensure timely delivery.
  • Analyzed inventory expenses linked to transport durations.
  • Reviewed business partners for compliance with safety protocols, performance benchmarks, and environmental policies.
  • Ensure compliance with federal, state, and local warehousing regulations by reviewing legislation.
  • Enhances safety measures in the warehouse through effective procedure management.
  • Conducted physical counts to maintain inventory levels.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Operations Manager

G & R Services LLC.
Columbia, United States
01.2012 - 12.2014
  • Oversaw preparation of departmental financial plan.
  • Direct work of team handling product logistics and quality control operations.
  • Selected top candidates to strengthen operational teams.
  • Organized and implemented security enhancement initiatives.
  • Coordinate preparation of reports, correspondence, and manuals for operations, maintenance, and safety.
  • Reviewed invoices, work orders, and consumption reports to estimate peak delivery periods.
  • Coordinated transportation schedules ensuring timely movement of products.
  • Evaluated warehouse conditions, vehicle fleets, and equipment to ensure functionality.
  • Addressed inquiries and resolved complaints related to storage solutions.
  • Developed strategies to optimize equipment acquisition and spatial allocation.
  • Expedite necessary orders while tracking and tracing goods in transit.
  • Examined freight and inventory costs related to transit durations to confirm appropriateness.
  • Assessed contractors and business partners' operational efficiency records.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Fright Operations Manager

Wal-Mart Distribution Center #8206
Charlotte, United States
12.2009 - 01.2012
  • Managed production, processing, distribution, and marketing activities of industrial organizations.
  • Analyzed production orders to determine necessary inventory, staffing, and work procedures within budgetary limits.
  • Analyzed operations and collaborated with technical staff to address production issues.
  • Managed staff grievances and disciplinary actions.
  • Analyzed quality control, maintenance, and operational reports to identify production issues.
  • Established and monitored product standards by examining raw product samples to ensure quality.
  • Coordinated procedures for facility and equipment maintenance, including machine replacement.
  • Monitored advancements in quality control methodologies through continuous review of updated academic and industry publications.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Asst Manager & Disc Jockie (DJ)

Cococabana Night Club
Langley Park, United States
01.2005 - 10.2010
  • Directed event proceedings as emcee.
  • Coordinated with event directors to align on scheduling details, including performer arrangements and lineup specifics.
  • Managed synchronization of prerecorded audio and visual elements in motion pictures and TV productions.
  • Handled end-of-day cashing up processes.
  • Utilized equipment to meticulously document various acoustics.
  • Developed MIDI programs for music-related projects and commercials.
  • Select and arrange microphones for recording sessions.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created and managed budgets for travel, training, and team-building activities.
  • Separated individual sound elements such as instruments and vocals.
  • Mix voices, music, and sound effects for live and prerecorded events.
  • Configured, tested, and calibrated recording equipment for optimal audio output during sessions.
  • Oversaw every feature of club activities.
  • Supervised end-to-end management of club activities.

General Manager

Pep Boys Auto Inc.
Langley Park, United States
04.2003 - 10.2009
  • Supervise tasks linked to product creation.
  • Direct and oversee business or departmental operations related to product manufacturing, pricing, sales, distribution.
  • Analyzed financial documents and activity reports to evaluate productivity.
  • Coordinate tasks through assigning specific duties to team members.
  • Managed financial and budget activities to support operations.
  • Set departmental policies, goals, objectives, and procedures in collaboration with board members and officials.
  • Directed sales promotion initiatives to boost engagement.
  • Manage training programs for newly hired staff to enhance competencies.
  • Delivered exceptional customer assistance through proactive engagement and inquiries.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Delegated work to staff, setting priorities and goals.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Created schedules and monitored payroll to remain within budget.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Operated equipment and machinery according to safety guidelines.
  • Updated and maintained databases with current information.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Education

High School Diploma -

Laurel High School
Laurel, MD
05-2007

Some College (No Degree) -

UNIVERSITY OF MARYLAND (UMUC)
Collage Park, Maryland, United States

Skills

  • Workforce scheduling
  • Results-Driven Leadership
  • Team management
  • Standard operating procedures
  • Employee engagement
  • Schedule oversight
  • Operations management
  • Scheduling expertise
  • Relationship building
  • Hiring and recruiting
  • Performance reviewing
  • Quality assurance
  • Tech-Savvy
  • Team building
  • Shift checklists
  • Cash handling
  • Safety compliance
  • Shift leadership
  • Inventory controls
  • Energetic and enthusiastic
  • Team development
  • Handling customer complaints
  • Opening and closing procedures
  • Effective leadership

Credentials And Licenses

  • OSHA Forklift Licensed Operator, 07/01/17
  • Food Manager Safety Licensed for Maryland, 05/01/15
  • Spirits & wines, food, service, health and safety Certified
  • Maryland Bartending Academy Certified
  • Microsoft Certified Systems Administrator (MCSA)
  • OSHA Occupational Safety Hazardous Materials Certified
  • OSHA Bloodborne Pathogen Safety in the Workplace Certified
  • OSHA Fire Protection in the Workplace Certified
  • OSHA Machine Guarding Safety Certified
  • OSHA Respiratory Protection Certified
  • OSHA Hazardous Substances & Industrial Hygiene Certified

Qualifications Summary

  • Leadership Development Program Professional Convention Management Association
  • Speaks Four Languages (English, Spanish, Portuguese, Japanese)
  • Confident and articulate when communicating with customers.
  • A deep understanding of food hygiene and health and safety issues.
  • Strong customer-facing skills.
  • Ability to present and persuade in an articulate fashion.
  • Knowledge of food, drink and retail development/ implementation.
  • Having a detailed knowledge & understanding of cocktails, wines and champagnes.
  • All versions of Produce Pro
  • Microsoft Office XP, Microsoft Office 2000, Microsoft Office 1997, MS Word, MS Access, MS Excel, MS FrontPage, MS Project, MS Visio, MS SiteServer, Internet Explorer, Outlook, Outlook Express, PowerPoint, Adobe Photoshop, Adobe Illustrator, Corel Draw Pro, Corel Coffee Cup, Quark Xpress, Homesite, ColdFusion, Studio, Dream Weaver, Inspiration, Claris, FileMaker Pro, SQL Server, MySQL, SQL 6.5 & 7.0, EZ-SQL, Enterprise Manager

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Professional
Japanese
Limited

Certification

OSHA 10
An entry-level program that teaches students how to identify and prevent workplace hazards
A cost-effective way for companies to become OSHA compliant
OSHA 30
A more intensive program for workers and supervisors that focuses on hazard identification, control, and prevention
OSHA 510
An advanced-level course that provides an in-depth look at OSHA construction standards, policies, and procedures
For those who want to become OSHA Outreach Trainers
OSHA 521
Covers industrial hygiene practices and related OSHA regulations and procedures
OSHA #7005
Covers the hazards and injuries likely to occur in public warehousing and storage operations
OSHA #2225 Respiratory Protection
Covers the requirements for the establishment, maintenance, and monitoring of a respirator program
OSHA #2045
Covers the various types of common machinery, machine safe guards, and related OSHA

References

References available upon request.

Timeline

Second Shift Operations Manager

G. Cefalu & Bro Inc. & Capital Seaboard
11.2019 - 11.2022

General Manager

Big Daddy's Night Club, & Golden Bull Lounge
07.2017 - 10.2019

Fresh Cut Operations Manager

Lancaster Foods LLC
01.2015 - 05.2017

Operations Manager

G & R Services LLC.
01.2012 - 12.2014

Fright Operations Manager

Wal-Mart Distribution Center #8206
12.2009 - 01.2012

Asst Manager & Disc Jockie (DJ)

Cococabana Night Club
01.2005 - 10.2010

General Manager

Pep Boys Auto Inc.
04.2003 - 10.2009

High School Diploma -

Laurel High School

Some College (No Degree) -

UNIVERSITY OF MARYLAND (UMUC)

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Esau Leiva Orozco