Esau Pulido
Pico Rivera,CA
Summary
Dependable administrative professional with experience in office operations, records management, and client service. Skilled in data entry, report preparation, and handling sensitive information with accuracy. Known for clear communication, strong organization, and the ability to train new staff and keep workflows moving.
Overview
1
1
Language
1
1
Certification
13
13
years of professional experience
Work History
Office Technician
California Department of Rehabilitation
El Monte
09.2019 - Current
- Entered data into databases and spreadsheets, generated reports, and prepared correspondence to support departmental operations.
- Processed deposits, withdrawals, transfers, transactions accurately and efficiently.
- Checked forms for completeness and accuracy, resolving issues with individuals to maintain data integrity.
- Sorted and routed incoming mail to appropriate departments and prepared outgoing mail for dispatch.
- Handled incoming phone inquiries by providing information and directing calls to the correct department staff.
- Greeted visitors both in person and over the phone, providing information about departmental services.
- Trained new employees on company policies and procedures related to their job duties.
- Scanned documents into electronic format using specialized scanners; stored files on server computers.
- Resolved customer concerns using clear communication and policy knowledge
Employment Coach
Mexican American Opportunity Foundation
Commerce
09.2017 - 08.2019
- Assisted clients in developing resumes, completing applications, and understanding workplace expectations for better job readiness.
- Matched job seekers with training referrals and open roles.
- Guided clients through the application process by reviewing forms and giving feedback.
- Conducted outreach to employers to promote job openings and connect with potential candidates. and scheduled interviews, connecting qualified candidates with potential job opportunities.
- Referred participants to education, vocational training, and social service resources.
- Built relationships with local organizations to expand job opportunities for clients.
- Worked with community partners and program staff to coordinate support services.
- Organized community events to connect employers with potential candidates.
- Prepared individual tax returns using tax software and source documents.
Employment Specialist
Southern California Resource Services- ILC
Downey, CA
10.2013 - 08.2017
- Assessed job readiness for consumers seeking independent living employment support.
- Coordinated job search activities, applications, and interview preparation to enhance client employability.
- Developed employment plans aligned with Southern California Resource Services- ILC goals.
- Connected clients with employers and community workforce resources.
- Monitored client participation in employment programs to ensure compliance with regulations and maximize client engagement.
- Placed individuals in jobs based on skills, abilities and interests.
- Maintained communication with employers to identify hiring needs and provide relevant labor law and wage information.
- Wrote job support plans with clients and provided follow-along supports to maintain client employment.
- Organized job fairs and other recruitment events to match qualified candidates with potential employers.
- Managed rolling caseload of clients and maintained impeccable documentation.
Education
Associate of Arts - Graphic Design
Platt College
Cerritos, CA07-1999
General Studies
Vail High School
Montebello, CA06-1993
Some College (No Degree) - General Education
East Los Angeles College
Monterey Park, CASkills
- Excellent communication
- Serve customer needs
- Multitasking and prioritization
- Analytical skills
- Customer communication
- Professional and mature
- Problem-solving capacity
- Multitasking efficiency
- Document management
- Strong organizational skills
Languages
Spanish
Professional
Certification
- Job Readiness Certified Certifications from ( LACOE ) for General relief opportunity to work program.
Timeline
Office Technician
California Department of Rehabilitation
09.2019 - Current
Employment Coach
Mexican American Opportunity Foundation
09.2017 - 08.2019
Employment Specialist
Southern California Resource Services- ILC
10.2013 - 08.2017
Associate of Arts - Graphic Design
Platt College
General Studies
Vail High School
Some College (No Degree) - General Education
East Los Angeles College