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Esbeydi Dominguez
Chicago,IL
Work Preference
Summary
Dynamic professional with over 10 years of experience in operations management and customer service. Expertise in conflict resolution and performance monitoring has led to improved team capabilities and operational efficiency. Proven track record of driving continuous improvement initiatives and enhancing customer loyalty.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Operations Manager & Customer Service Lead
Chipotle Mexican Grill
Chicago, Illinois
09.2015 - 11.2025
- Managed daily operations to uphold high customer standards.
- Fostered positive client relationships by effectively addressing concerns, resulting in improved customer satisfaction.
- Resolved customer complaints effectively to maintain brand reputation and loyalty.
- Coordinated staffing and developed employee schedules to meet operational demands.
- Delivered targeted training and coaching, contributing to increased team capabilities and service quality.
- Monitored individual performance metrics to support overall business goals.
- Streamlined inventory management and refined supply ordering processes for optimal resource allocation.
- Collaborated with leadership teams to identify process improvements, enhancing overall operational efficiency.
- Ensured accurate documentation while completing administrative tasks efficiently.
Education
GED -
Penn Foster Career School
Scranton, PA11-2019
Skills
- Operations management
- Customer relationship management
- Performance monitoring
- Process improvement
- Inventory control
- Staff scheduling
- Effective communication
- Conflict resolution
- FLUENT IN [SPANISH]
Languages
English
Professional
Spanish
Professional
Certification
- Servsafe Food Protection Manager Protection
Timeline
Operations Manager & Customer Service Lead
Chipotle Mexican Grill
09.2015 - 11.2025
GED -
Penn Foster Career School