Esbreidy Salgado
Tustin,CA
Summary
Bilingual customer service professional with expertise in cash handling and financial transactions. Demonstrates a strong ability to resolve account issues and maintain high levels of accuracy in financial records. Ready to contribute effective communication and organizational skills to enhance customer satisfaction in a bank teller role.
Overview
6
6
years of professional experience
Work History
Walk-in Center Representative
TCA – The Toll Roads
Irvine, USA
02.2022 - Current
- Provided high-quality customer service to a diverse clientele.
- Resolved account issues related to DMV records, enhancing customer satisfaction and maintaining accurate records.
- Executed data entry and processed financial transactions for customer accounts, ensuring accuracy and compliance.
- Activated and assigned toll equipment for new and existing accounts, streamlining account setup process.
Front End Coordinator
T.J.Maxx
Tustin, USA
10.2020 - 12.2021
- Supervised front-end operations, enhancing customer service experience.
- Delegated tasks among staff to optimize workflow and maintain efficiency.
- Monitored team performance, providing targeted feedback to foster improvement.
- Facilitated communication between departments to enhance collaboration.
Education
High School Diploma / GED -
Tustin High School
Tustin, CA12-2018
Skills
- Customer account management
- Account Management
- Data analysis
- Financial Record Keeping
- Project Coordination
- Time Management
- Team Collaboration
- Effective Communication
- Organizational Skills
- Problem Solving
- Bilingual: Spanish & English
Timeline
Walk-in Center Representative
TCA – The Toll Roads
02.2022 - Current
Front End Coordinator
T.J.Maxx
10.2020 - 12.2021
High School Diploma / GED -
Tustin High School