Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Escarlen Garcia

Escarlen Garcia

Sleepy Hollow,NY

Summary

Dynamic professional with a proven track record at Tarrytown Rehab Nurse Center, excelling in customer service and appointment scheduling. Enhanced guest experiences through exceptional communication and organizational skills. Successfully implemented security measures, reducing unauthorized access by 20%. Adept at handling sensitive information with discretion, ensuring confidentiality and trust.

Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.

Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.

Overview

3
3
years of professional experience

Work History

Receptionist

Tarrytown Rehab Nurse Center
05.2025 - 07.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Cashier

Dunkin' Donuts
09.2023 - 05.2025
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.

Hostel Receptionist

Farmer and the Fish
10.2022 - 12.2022
  • Maintained a clean and welcoming reception area to create a positive first impression for guests.
  • Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
  • Increased security measures by implementing a thorough verification process during check-in, thereby reducing the occurrence of unauthorized access to guest rooms.
  • Provided valuable recommendations on local attractions, dining options, and transportation services to enhance guests'' stays.

Cashier

McDonald's
02.2022 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Westchester Community College
Valhalla, NY
06-2023

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Appointment scheduling

Languages

Spanish
Full Professional

Timeline

Receptionist

Tarrytown Rehab Nurse Center
05.2025 - 07.2025

Cashier

Dunkin' Donuts
09.2023 - 05.2025

Hostel Receptionist

Farmer and the Fish
10.2022 - 12.2022

Cashier

McDonald's
02.2022 - 05.2022

High School Diploma -

Westchester Community College