Diligent employee with background in Human Resources, focused on streamlining employee onboarding processes and managing benefits administration. Demonstrated success in fostering positive workplace culture and supporting recruitment efforts. Utilized conflict resolution and organizational skills to enhance team productivity.
Overview
24
24
years of professional experience
Work History
Human Resources Assistant
SageWest Health Care
07.2024 - Current
Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
Filed paperwork, sorted, and delivered mail and maintained office organization.
Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Answered and redirected incoming phone calls for office.
Organized new employee orientation schedules for new hires.
Created and completed personnel action forms for hires, terminations, title changes and terminations.
Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
Facilitated open lines of communication between management and staff, fostering a positive work environment.
Phlebotomist
SageWest Health Care
02.2024 - Current
Enhanced patient experience through compassionate care and communication during blood draw procedures.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Centrifuged blood samples as outlined in clinical protocols.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Stocked phlebotomy cart or carrier with appropriate supplies.
Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Phlebotomy Supervisor
McKay Dee Hospital
07.2019 - 02.2024
Notified management of compliance and workplace safety issues from department and recommended simple solutions.
Scheduling for 50 employees
Performed tasks as member of line staff to reduce wait time.
Evaluated new methodologies and best practices in phlebotomy, incorporating relevant changes into current procedures as needed for improved service quality.
Organized continuing education opportunities for existing staff, promoting professional development within the team.
Conducted regular performance evaluations for phlebotomy staff, providing constructive feedback and identifying areas for growth.
Developed and implemented training processes to achieve high quality of care for patients.
Collaborated with laboratory personnel to streamline processes and improve turnaround times for test results.
Promoted a positive work culture by fostering open communication among team members and encouraging collaboration between departments.
Established strong working relationships with referring physicians and other healthcare providers, ensuring timely communication of test results.
Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.
Point of Care testing
IV Certified
Phlebotomy Supervisor
Central Valley Medical Center
01.2006 - 07.2019
Conducted regular performance evaluations for phlebotomy staff, providing constructive feedback and identifying areas for growth.
Developed and implemented training processes to achieve high quality of care for patients.
Collaborated with laboratory personnel to streamline processes and improve turnaround times for test results.
Managed inventory of supplies, ensuring adequate stock levels while minimizing waste and controlling costs.
Fostered communication within team and between departments.
Assisted in recruiting efforts to attract top talent for the phlebotomy department, resulting in a strong team of skilled professionals.
Interviewed and hired phlebotomists and office personnel.
Upheld all compliance standards and kept team in line with requirements.
CNA
Heritage Hills Health Care Center
01.2001 - 01.2009
Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.