E Scott Wallen

• Plan, implement, and administer all phases of the installation Retirement Services Program; Apply fact finding techniques and skills to regulations and operating procedures to ensure all applicable benefits are available to retirees
• Develop and maintain working professional relationships with other liaisons at the State and Federal level to secure continued effectiveness of the Retirement Services program
• Plan, coordinate, and conduct quarterly retirement briefs, open house meetings, and other similar events
• Provide personalized and in-depth counsel to eligible personnel, retirees, and their dependents or survivors -Construct, complete, and submit application packets for retired pay
• Manage and utilize operating budget (under $5000 USD) for the purchase of promotional material for Retirement Services Program; work directly with higher level personnel at National Guard Bureau to negotiate budget and expenses each fiscal year
• Conduct service record corrections utilizing the Interactive Personnel Records Management System (iPERMS), the Integrated Personnel and Pay System- Army (IPPS-A), Reserve Component Automation System (RCAS)/ Retirement Points Account Management (RPAM), and pay records to ensure all service member time is accounted for prior to applying for retired pay
• Serve as Site Security Manager (SSM) for Real-Time Automated Personnel Identification System (RAPIDS); serve to vet, designate, provision and dismiss site users as appropriate -Responsible for verifying customer identify using various official identification documents -Serve as system administrator for multiple web based personnel data systems (such as RAPIDS and iPERMS) by verifying access needs and created/ assigning user profiles and roles; Assist customers and their families in obtaining Identification/ Common Access (CAC) Cards as determined by regulations
• Utilize iPERMS to quickly and accurately access Personally Identifiable Information (PII) for use in processing RAPIDS operations -Work closely with other departments to obtain an array of information for widely varying customer needs
• Frequently assist emotionally distressed customers and provide concise and meaningful guidance to assist in their various needs; provide above and beyond customer service and careful consideration in these sensitive cases

• Regularly initiate and construct complex personnel actions in the Defense Civilian Personnel Data System (DCPDS) to enact changes to various employee data elements and employment status
• Serve as eOPF Manager: responsible for the maintenance and upkeep of all agency personnel records statewide. Activities include the performance of meticulous employee record verification in preparation for federal employee retirement; Archival, processing, and transfer of retired/ separated federal employee Official Personnel Files (OPFs)
• Process employee benefits elections for entry on and return from military duty for dual status federal technicians in accordance with applicable USERRA Laws; Provide assistance to managers and employees regarding technical aspects of employee benefits programs such as Federal Employees Group Life Insurance, Federal Employee Health Benefits, Long Term Care Program, and Thrift Savings Program, et alii
• Conduct effective New Employee Orientation: Schedule new employees for New Hire Orientation and ensure they receive required documents/ information in an orderly and timely manner; Train and educate newly hired employees on basic function and navigation of personnel data systems including DCPDS, MyBiz+, MyPay, eOPF, et alii -Provide detailed guidance to employees selecting benefits in programs such as Federal Employee Health Benefits, Federal Employees Group Life Insurance, Thrift Savings Plan, et alii
• Coordinate with and schedule large groups of employees from across the state of Delaware to attend various briefings and professional meetings -Deliver regular (usually quarterly) training for supervisors/ managers on matters related to employee performance, performance awards, leave administration, employee record management, employee development, prohibited labor practices, et alii
• Administer, advise, and assist employees and supervisors in the Federal Employee Performance Appraisal System and its associated web based applications
• Assist employees and their supervisors in the troubleshooting and correction of leave and time/ attendance discrepancies
• Assist employees in reviewing Service Computation Dates (SCD) for leave and retirement calculation purposes, perform calculations for adjustment of, and implement corrections of the SCD (Leave) and SCD (Civilian Retirement) record
• Assist Labor Relations Specialist (LRS) in the amend and dissemination of local policy and directives in accordance with new Department of Defense (DoD), National Guard Bureau (NGB), and Department of the Army (DA) policies
• Coordinate with LRS to create, properly distribute, and record any employee performance management adverse actions or memorandums in accordance with appropriate policy (local, DoD, NGB, DA et alii) while exercising the utmost discretion
• Develop, administer, and direct statewide Mass Transit Benefit Program for employees commuting from home of record to various federal workplaces around the State of Delaware -Train Mass Transit Program participants and their supervisors to properly and accurately employ system created; Audit Mass Transit Benefit Program on an annual basis to ensure budget is accurate and funds are used appropriately
• Assist HR Information Systems (HRIS) specialist in the development and implementation of data reports to assist with identifying/ correcting Employee Benefits issues; Review regular data error reports and take necessary corrective actions; report completion and corrective action to HRIS specialist
• Write and disseminate new Delaware National Guard policy memorandums complete with appropriate legal code references

(Temporary Management Reassignment)

• Provide general oversight of automated human resources information systems and provide technical advice/ guidance to the human resources team
• Serve as liaison between Human Resources Office (HRO) and National Guard Bureau (NGB) executives to facilitate a wide variety of HR systems operations, including significant record/ data corrections in Defense Civilian Personnel Data System (DCPDS), and development and implementation of updates to HR systems -Conduct daily quality control review of HR Systems transactions using DCPDS system generated reports and distribute to appropriate HR sections for action
• Assist supervisors/ managers with the navigation and use of the Federal Employee Performance Appraisal System through MyBiz+ and provide support as needed; Coordinate with NGB representatives to facilitate higher level employee performance appraisal corrections when needed
• Brief Human Resources Officer and workforce senior staff on new policies/ regulations, changes to existing policies/ regulations, and new technical/ procedural guidance as directed by NGB
• Perform detailed internal audits on personnel actions and data processed through HR office and deliver findings to National Guard Bureau; Work directly with other sections to identify and correct data/ record issues, and monitor/ track/ assist with any corrective actions taken
• Assist HR Management Analyst to create, access, and distribute detailed reports with highly detailed technical data designed to assist management branches within organization
• Advise all system users to any changes in system operational status that may affect production, such as alerting users of any pending updates or changes
• Track HR systems related training requirements for Human Resources Office personnel and provide training deadlines for employees approaching due dates for mandatory training
• Work remotely with representatives of other agencies through Microsoft Teams and consistently utilize various computer software suites, programs, and browsers including Microsoft Office, Adobe Acrobat, DCPDS, eOPF, Google Chrome, Microsoft Edge, Internet Explorer, et alii
• Receive, analyze, and distribute incoming personnel actions to appropriate actors; Assist employees with locating/ recovering personnel actions in DCPDS

• Responsible for leading squad of four soldiers to expeditiously establish and maintaining communication networks in strenuous and hazardous field conditions
• Quickly reference manuals and accurately locate complex sensitive information and data; Maintain expert knowledge of radio and satellite communication equipment; Maintain fast and precise electronics troubleshooting skills

• Lead programs of 30+ visitors while maintaining clear and effective communication in acoustically challenging spaces
• Responsible for museum artifact acquisition and preservation, detailed museum artifact accessioning and cataloguing, regular historic site inspection and oversight of ongoing restoration projects to ensure historic site preservation regulations are strictly followed
• Guide volunteer workforces in completing site maintenance and special work group projects while ensuring historic site preservation regulations are met; Serve as liaison for incoming research teams, scholars, and archaeologists and assist with their navigation and research needs while protecting museum assets
• Train and develop new full time and seasonal employees; Assist full-time employees with research and data acquisition for grant writing purposes; Create, maintain, and uphold employee duty records and schedules
• Provide excellent customer service by engaging customers in programming, proactively answering questions, and peacefully resolving visitor conflicts
• Develop intensive educational programs for guests of all ages; Write, plan and execute exciting and entertaining children's day camp programs
• Responsible for precise monetary record keeping, as well as intake and proper transportation of funds received from programming; the proper review, recordation, and submission of park attendance records
• Catalogue and present guest feedback to upper management and implement approved changes as necessary
• Maintain records of black powder usage and inventory in accordance with Delaware State Law; Develop, audit, and maintain stringent safety procedures and standards for employee black powder handling and use
• Possess expert knowledge of Cape Henlopen State Park locations/ trails and effectively communicate directions to visitors