Seeking for a good paying career job with good benefits. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Hi, I’m
ESE IGHALO
Gaithersburg,MD
Summary
Overview
4
years of professional experience
Work History
JD SYSTEMMontgomery, MD
Appointment Setter
02.2023 - Current
Job overview
- Provided information regarding services and policies.
- Overcame objections with persuasive approach, highlighting benefits and deflecting concerns.
- Qualified customers' interest levels by building trust through conversation and utilizing provided scripts.
- Obtained names and telephone numbers of potential customers from various sources, entering information into job-related software and word processing systems.
- Distributed to team members to support open communication and quality customer service.
- Scheduled and confirmed appointments.
- Created and maintained accurate and complete records of all customer interactions in job-related software.
- Recorded information from potential customers regarding specific product or service needs.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Entered daily data in computer systems and documented office activities.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Handled complaints and questions, and re-directed calls to other team members.
- Set appointments with salespeople and potential customers.
Alpha Solutions, TX
Business Analyst
06.2022 - 07.2023
Job overview
- Gathered high level requirements from stakeholders, located and developed scope along with the Project Manager of project implementation.
- Provided end-user system training, also developed and maintained system training materials.
- Identified specifications for billing and accounts receivable requirements, performed gap analysis and presented information to technical team to identify system requirements.
- Created use cases, activities, sequences, and entity relationship diagrams in MS Visio.
- Authored, analyzed and maintained all project related documents including Project Vision Document (PVD), Contract Review (CRD) and Statement of Work (SOW).
- Participated in Agile sprint planning and coordinated individual and team testing throughout to ensure quality deliverables by the end of the sprint.
- Took on the responsibilities of a project owner on major firm projects.
- Executed various testing methods such as black box, functional, regression and user acceptance testing to validate requirements.
- Coordinated meetings with SMEs and Development Team to determine and plan realizable goals and timeframe of project.
- Performance of feasibility, adaptability study and risk analysis to identify the business-critical areas.
- Involved in most scrum related activities and took a major role of backlog grooming for my team to prioritize work to be done in a sprint.
- Served as the liaison between the development team and external stakeholder.
- Proactively identified opportunities for integration between systems to improve firm efficiencies.
Health EquityUtha, UTHA
Business Analyst
02.2020 - 04.2022
Job overview
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Executed analysis of risks and identified risk mitigation strategies.
- Assessed business requirements to forecast annual budgetary operational costs.
- Generated business intelligence reports to inform strategic decision-making.
- Collaborated with teams in product line transition to streamline manufacturing footprint.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Performed gap analysis to identify areas of improvement.
- Collaborated with stakeholders to define project objectives and criteria.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Collaborated with stakeholders to identify business needs and data sources.
Education
LAGOS STATE UNIVERSITYLAGOS NIGERIA
Bachelor of Arts from HISTORY AND INTERNATIONAL RELATIONS
05.2017
University Overview
Skills
- QUALIFICATIONS AND SKILLS
- Quick learner and coachable
- Strong work ethic
- Detailed oriented and organized
- Responsible and reliable
- problem solving
- Construction and landscaping
- Overcoming Objections
- Telephone Etiquette
- Customer Service
- Clear Communication
- Positive Attitude
- Attention to Detail
- Appointment Scheduling
- Documentation and Reporting
- Computer Proficiency
- Records Management
- Data Entry and Database Software
- Visitor and Customer Relations
- Prioritization and Time Management
- strategic planning
- Requirement Analysis
Additional Information
Additional Information
CERTIFICATION
- Microsoft certified professional(MCP)
- Professional scrum master
STRENGHTS
- Strong analytical & critical thinking skills
- Great leadership qualities
- Excellent written and oral communication skills
- Great interpersonal skills (Team player)
- Solid interviewing and elicitation skills
- Good presentation skills
- Problem-solving
- In-depth understanding of SDLC process
- Team management skills
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Appointment Setter
JD SYSTEM
02.2023 - Current
Business Analyst
Alpha Solutions
06.2022 - 07.2023
Business Analyst
Health Equity
02.2020 - 04.2022
LAGOS STATE UNIVERSITY
Bachelor of Arts from HISTORY AND INTERNATIONAL RELATIONS
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